SSP America operates several restaurants throughout the Boston Logan International Airport.
Responsibilities as a Restaurant Shift Supervisor includes:
* Supporting the Management Team in ensuring that standards of service are consistently achieved by the team and team members.
* Understand that our guest is our #1 priority.
* Maintain brand operational standards and ensure that restaurant checklists and cleaning schedules are completed on a daily basis.
* Coach team members through the induction process by acting as training buddy to ensure a comprehensive orientation and maintenance of brand standards.
* Communicate and clarify major job duties, priorities, and expectations to team members.
* Provide support, direction, and encouragement in helping the team succeed in delivering business goals.
* Document observations, discussions, etc., both good and unacceptable performance accordingly.
* Assist team members in developing the skills and abilities necessary for improved performance.
* Ensure that products are of the highest quality.
* Responsibility for overseeing cash duties.
Qualifications and Experience
* Ability to pass a 10-Year TSA Background Check.
* At least 18 years old.
* High School Diploma or equivalent.
* Minimum of 1 year of experience in the food & beverage industry.
* Full Service and/or Quick Service restaurant experience, preferred.
* Proven track record of resolving uncomfortable situations with clients, customers, peers, and direct reports.
Diversity and Inclusion is a priority at SSP. We are an equal opportunities employer committed to engaging all of our people, so they feel valued and motivated; we champion diversity, promote inclusion, and ensure equality. We respect and protect human rights and prevent discrimination; and we positively impact our communities. We encourage and welcome applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual identity, and orientation.
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