Job Title: Advice Locality Manager Location: New Forest (Ringwood) Hours: 24 hours per week (flexible working arrangements available) Salary: £28,000 per annum (pro rata) Are you passionate about leading teams and delivering community-focused services? Citizens Advice New Forest is seeking an Advice Locality Manager to oversee the delivery of high-quality advice services within a designated area of the New Forest. This role is vital in ensuring that our services are accessible, inclusive, and responsive to the needs of the local community, including those in rural or hard-to-reach areas. About You We’re looking for someone with: Experience managing advice services or a similar role in the charity sector or related field. Strong leadership skills to manage and motivate staff and volunteers. Knowledge of issues such as welfare benefits, housing, employment, and debt. Excellent communication and relationship-building skills. A proactive and solutions-focused approach to identifying and addressing community needs. If you’re adaptable, collaborative, and passionate about making a difference, we’d love to hear from you. Key Responsibilities Oversee the delivery of advice services across local offices and outreach locations Recruit, train, and manage a team of staff and volunteers to ensure excellent service delivery. Build relationships with local organisations and community groups to expand service reach. Act as the lead for debt advice, supervising advisers and ensuring quality standards. Monitor service performance and compliance with legal and regulatory requirements. Why Join Us? Citizens Advice New Forest is dedicated to fostering an inclusive and purpose-driven workplace. We actively encourage applications from people underrepresented in our organisation and sector, including people of colour, LGBTQ individuals, and disabled people. Flexible working options are available to support work-life balance. Closing Date: Wednesday 12th February 2025 at 9am (applications will be reviewed on a rolling basis). Join us and help make a difference in the New Forest. Together, we can solve problems, advocate for change, and create a better future for everyone.