We have an exciting opportunity to join our End of life services team as a Funeral & Memorial Consultant .
You’ll be delivering the best end of life care, support and client experience through the arrangement and delivery of funerals, memorialisation, and aftercare services. You will be the point of contact for clients as you support them throughout the process of making funeral and memorial choices. You’ll recognise the importance of understanding their individual wishes when organising a personal and unique tribute to their loved one.
This is a truly rewarding role and we’re seeking an individual who is extremely passionate about building relationships, helping people, and delivering great service for the bereaved.
What to expect
1. Welcoming and putting our clients at ease, guiding them through the process of arranging the funeral of their loved one. Building rapport and relationships that exceed our client expectations and are sensitive to their individual needs.
2. Making sure funeral arrangements, memorialisation orders and aftercare services are perfect by ensuring accuracy and high attention to detail in every aspect. This will involve liaising with internal Southern Co-op departments as well as external suppliers, all while keeping in touch with the family throughout.
3. Maintaining compliance with company policies, statutory legislation, internal KPIs, Funeral Director Code and FCA regulation - understanding the assurance this brings to our clients.
4. Ensuring correct care of the deceased, for example, conducting daily checks. You’ll also facilitate Reflection Room visits for families.
5. Being proactive in community engagement initiatives, both individually and as part of team events. Positively promoting the End-of-Life Services / Southern Co-op brand to become the community’s choice.
Key skills required
6. IT literate and a competent user of MS Office
7. Great communication skills
8. Organised with strong attention to detail
9. Can display resilience and be comfortable working alone in branch
10. High level of understanding, empathy, and compassion
Benefits
11. 31 days of annual leave (incl bank holidays) increasing to a maximum of 36 days after 10 years’ service (Pro Rata)
12. 20% discount in stores
13. Healthcare cash plan
14. Share incentive plan
15. NEST pension
16. Cycle-to-work scheme
17. Opportunities to develop your skills through apprenticeships and our own in-house training & development programmes
About Us
We’re an independent Co-op, operating across the south of England running convenience food stores, funeral homes, crematoria, natural/woodland burial grounds and a Starbucks coffee franchise. We’re owned by our ,+ members, have over 4, colleagues and a purpose of working together for the benefit of our communities. We have a commitment to sustainable business and a promise to provide a fair, fresh approach, for all. Become part of the family who are proud to serve local communities and put people first.
If you’re successful in your application, we’ll need to perform a DBS (disclosure and barring service). This is to ensure Southern Co-op Funerals are compliant with the NAFDs Funeral Director code.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
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