Full-time Seasonal: Visitor Experience Assistant
Summary of Role:
This is an exciting opportunity to be part of a busy arts venue working with outdoor sculptures from the permanent collection and temporary indoor exhibitions. This role primarily involves invigilating the artworks/exhibitions and providing excellent customer service to all visitors.
A range of shift patterns are available and candidates must be available throughout the open season (April – September) when we are open 7 days a week. The role will be on a contract basis for an hourly rate during our open season.
Contract Type: Seasonal 11th April – 28th September 2025, Permanent from 11th April.
WORKING HOURS: 11.00 – 4.00pm, varied contracts available (5 – 25 hours). Days & contracts to be agreed.
SALARY: £12.21 per hour
ABOUT JUPITER ARTLAND: Jupiter Artland is a world-class arts venue on the outskirts of Edinburgh. The 120-acre estate is filled with sculptures, installations, and exhibitions by artists such as Tracey Emin and Anthony Gormley. If you love art and sculpture, if you love providing exceptional customer service and if you want to be part of a fast-paced environment and dynamic team – then Jupiter Artland is the place for you.
Key Responsibilities, Tasks, Duties:
* Provide excellent and proactive customer service.
* Develop in-depth knowledge of the permanent collection, gallery exhibitions and all aspects of Jupiter Artland in order to enhance visitor experience.
* Invigilate all outdoor artwork to ensure that the security of the artworks is not compromised.
* Serve as Bathing Session Steward, which includes greeting and checking tickets for visitors booked in for Bathing Sessions at our Gateway swimming pool. Manage the queue, show visitors to the changing room and give short health and safety briefings.
* Adhere to health and safety regulations both indoors and outdoors, being aware of disability and access requirements and assisting the public in emergency evacuation situations.
* Inform the Front of House Manager immediately in the event of damage to any artwork, any health and safety or security issues that may occur.
General:
* Experience in reception, retail or other customer service roles.
* Interest in and knowledge of contemporary visual arts.
Please note: The Visitor Experience Assistant role is physical in its nature. Please make your line manager aware of any challenges this job may present to you. We are committed to making reasonable adjustments for access and equality.
Deadline: 21st February 2025
Apply: Send a CV and cover letter to Fiona McGuire at enquiries@jupiterartland.org
Place of Work: Jupiter Artland, Bonnington House Steadings, EH27 8BY
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