Company Description
RECEPTION:
Welcomes guests as soon as they arrive with great care and attention
Helps encourage customer loyalty by building friendly, personalized relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible.
Has an impeccable attitude which conveys the image of the brand and hotel
Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
Handles phone calls and reservations
Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
Respects the procedures concerning invoicing and cash operations
FOOD & BEVERAGE:
Take orders and payments
Prepares snacks, food, drinks or breakfasts during operational hours
Serves guests (provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast & bar)
Provides a high standard of service both in terms of welcome and waiter service
Maintain hygienic food service techniques during service
*Prepare the breakfast buffet
Location
Working hours:
10 pm to 0630am (Mon- Sun) depending on the rota. Hourly rate £12.00/hour
Work Experience
Night auditor experience or hospitality experience minimum1 year.
*Good interpersonal skills, guest oriented and service minded
Team spirit
Good listening skills and ability to anticipate
Good presentation and confident speaking skills
Dynamic
Sales oriented
Vocational qualification or diploma in hospitality - food & beverage and/or any initial training
Good knowledge of Windows
Fluent in the local language; business English
Job Description
RECEPTION:
Welcomes guests as soon as they arrive with great care and attention
Helps encourage customer loyalty by building friendly, personalized relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible.
Has an impeccable attitude which conveys the image of the brand and hotel
Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
Handles phone calls and reservations
Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
Respects the procedures concerning invoicing and cash operations
FOOD & BEVERAGE:
Take orders and payments
Prepares snacks, food, drinks or breakfasts during operational hours
Serves guests (provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast & bar)
Provides a high standard of service both in terms of welcome and waiter service
Maintain hygienic food service techniques during service
*Prepare the breakfast buffet
Location
Working hours:
10 pm to 0630am (Mon- Sun) depending on the rota. Hourly rate £12.00/hour
Work Experience
Night auditor experience or hospitality experience minimum1 year.
*Good interpersonal skills, guest oriented and service minded
Team spirit
Good listening skills and ability to anticipate
Good presentation and confident speaking skills
Dynamic
Sales oriented
Vocational qualification or diploma in hospitality - food & beverage and/or any initial training
Good knowledge of Windows
Fluent in the local language; business English
Qualifications
RECEPTION:
Welcomes guests as soon as they arrive with great care and attention
Helps encourage customer loyalty by building friendly, personalized relationships
Ensures that administrative procedures never take priority over guest relations
Anticipates guests' needs and takes them into consideration
Handles any guest complaints and/or remarks; provides a response as soon as possible.
Has an impeccable attitude which conveys the image of the brand and hotel
Completes all tasks linked to the guest's arrival and departure in compliance with internal procedures
Informs guests about any particular conditions or formalities during the stay, and about the services offered by the hotel
Handles phone calls and reservations
Ensures that all the documents, products and provisions needed for the department and/or guests are available and up-to-date
Respects the procedures concerning invoicing and cash operations
FOOD & BEVERAGE:
Take orders and payments
Prepares snacks, food, drinks or breakfasts during operational hours
Serves guests (provides waiter service and clears away) in the point of sale, in line with the F&B concept (restaurant, meeting room, breakfast & bar)
Provides a high standard of service both in terms of welcome and waiter service
Maintain hygienic food service techniques during service
*Prepare the breakfast buffet
Location
Working hours:
10 pm to 0630am (Mon- Sun) depending on the rota. Hourly rate £12.00/hour
Work Experience
Night auditor experience or hospitality experience minimum1 year.
*Good interpersonal skills, guest oriented and service minded
Team spirit
Good listening skills and ability to anticipate
Good presentation and confident speaking skills
Dynamic
Sales oriented
Vocational qualification or diploma in hospitality - food & beverage and/or any initial training
Good knowledge of Windows
Fluent in the local language; business English
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
Additional Information
What'sin it for you:
Benefits
Attractive Bonus Scheme; Pension Scheme; The Accor Bienvenue Card : A Discount Card to be used in Accor Hotels World Wide and Selected partners; Bonus Break: Complimentary stays in UK hotel; Family and Friends Voucher; Double paid on bank holidays; Training & Development; Additional holidays with service 20 + 5 years; International Development Opportunities; Employee Advisory Service; Childcare Vouchers; Eye care vouchers; Meals on duty; Uniforms & Shoes
Internal Description
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities.
AMRT1_UKCT