Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you — Kors is always interested in hearing from talented, globally minded individuals who enjoy working in a creative environment, then korscareers would love to hear from you The Retail Division at MICHAEL KORS is a continuously growing network of more than 30 Outlets, 80 Lifestyle stores, 100 Concessions/Shop in Shops in 21 European Countries. Our EMEA Retail team is passionate, driven, multicultural and has a wonderful international spirit. Who You Are: Our Key Holders are empowered to achieve personal and store goals through coaching and leading their team to deliver an elevated Customer Experience, both in store and virtually. Our Key Holders have exceptional communication skills and, as team players, collaborate with a positive approach to challenges, demonstrating speed, energy and optimism. What You’ll Do: People Inspire, lead and coach the store team and collaborating with the host store to create a culture of performance delivery and accountability. Support the management team in training and developing the store team. Sales and Service Lead the team of MK Ambassadors to ensure they are prioritizing exceptional customer experiences to drive loyalty and repeat business both in store and through Virtual Shopping. Ensure MK Ambassadors maintain client communication using all available clienteling apps and tools. Proactively manage client database to increase sales. Ensure sales and unit goals and all relevant KPIs are set for MK Ambassadors and communicated effectively. Operations Ensure loss prevention is a key priority, assuming responsibility for taking quick action on early indications of any loss, collaborating with with SM, ASM and LPRM. Ensure all company communication platforms are used effectively and relevant actions taken. You’ll Need to Have: Relevant proven retail experience with a fast-paced retailer Technology proficient, knowledge and use of leveraging technology to drive sales and customer experience. Able to work and thrive in a fast-paced retail environment keeping a positive attitude and maintaining Speed, Energy and Optimism Proficiency in KPIs and Microsoft Office Fluent English What We Offer: Competitive compensation package Employee discount across Michael Kors and Jimmy Choo Clothing allotment Employee Wellbeing programme — At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V