Fixed Term Account Manager - John Lewis High Wycombe
Location: John Lewis High Wycombe
Contract: Fixed Term/MAT Cover until August 2025, 37.5 hours/weekly, any 5 out of 7 days
CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.
Our mission at CHANEL Beauty is to underline what is most unique in every person and give our clients the confidence to become the true expression of themselves through exceptional fragrance, makeup, and skincare creations.
JOB PURPOSE
In line with the F&B vision and mission, the Account Manager will lead an energetic and passionate team dedicated to creating experiences with our clients. Through a keen sense of business acumen, the Account Manager is responsible for all retail activities that contribute to the brand’s image and leadership in the market by liaising with field and head office functions. They will be responsible for the day-to-day running of the counter and continue to coach and mentor the team.
KEY RESPONSIBILITIES
Leading the team:
* Guide the team towards achieving results and developing individual talents.
* Create an environment rich with ethics, integrity, and diversity, leading to positive team collaboration.
* Proactively identify, address, and manage employee relations issues with support from the Retail Development Manager.
* Facilitate frequent team and individual communication to ensure collective knowledge.
* Share brand vision and business challenges, empowering the team while holding them accountable.
Business developer:
* Build CHANEL’s portfolio of clients through data capture.
* Develop business initiatives in line with the brand vision and strategy.
* Manage staff rotas and ensure floor coverage for optimal client experience.
* Communicate retail and collateral stock needs to necessary parties.
* Provide feedback and reporting to influence strategies and recommendations.
Experience creator:
* Lead by example on the selling floor, creating personalized client experiences.
* Consider the omni-channel journey and help the team embrace digital shopping trends.
* Facilitate resolution of client service complaints.
* Ensure the team has tools/training to provide a CHANEL client experience.
* Adhere to visual merchandising guidelines and maintain a welcoming environment.
CHANEL Ambassador:
* Possess solid knowledge of the brand and share it with clients and the team.
* Implement training received and engage in self-learning.
* Ensure respect for uniform and grooming guidelines.
SKILL SETS
Leadership and Management skills:
* Strategic thinker; analytical and systemic.
* Relationship-focused; collaborative and influencing skills.
* Ability to develop and empower people; listening and feedback skills.
* Performance-minded and decisive; strive for continuous improvement.
Soft skills:
* Strong verbal and written communication skills.
* Curious and a continuous learner.
* Self-aware and self-confident.
* Enthusiastic and motivated.
* Trustworthy with integrity/ethics.
Benefits at CHANEL:
Our employee benefits have been created to support you across your professional and personal life:
* Physical Wellbeing: Private Medical Insurance, Online GP App, Cycle Scheme participation.
* Financial Wellbeing: Pension, Life Assurance, Retail Discounts.
* Mental Wellbeing: Employee Assistance Programs.
* Lifestyle: Arts & Culture Ticket Discounts, CHANEL Product Discounts.
* Employee Recognition: Service Awards Programme.
*Benefits are eligibility dependent and subject to change at any time.
At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.
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