To provide support for the daily operations of The Friends of West Suffolk Hospital shop, assisting the Shop Manager and collaborating with the West Suffolk Foundation Trust retail volunteers.
Main duties of the job
* Assist the Shop Manager in delivering a high-quality retail service, ensuring all operational and financial standards are met.
* Provide daily support to Friends Shop and Trolley Services volunteers, ensuring smooth and efficient operations.
* Deputise for the Shop Manager during their absence, performing all necessary duties to ensure the continued operation of the shop.
* Collaborate with the Shop Manager to maintain effective stock control, including pricing and rotation procedures.
* Support the efficient operation of the Friends of West Suffolk Hospital Trolley Service and online shop.
About us
We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.
The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.
Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.
We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and teamwork guide how we work and behave as a team.
With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.
We promote a diverse and inclusive community where everyone's voice counts.
Job responsibilities
Please see job description for full details.
Person Specification
Education and qualifications
* GCSE level 9 to 4 or equivalent required in Maths and English
* NVQ level 3
Experience and knowledge
* Previous experience working in a retail or similar environment.
* Experience of handling money and keeping basic financial records.
* Administration experience and keeping administrative records.
* Experience of providing customer service.
* Experience of working alongside and supporting volunteers.
* Experience in merchandising/window dressing.
Skills and abilities
* Communication skills, with the ability to relate to a wide range of people.
* Able to cope with emotional/distressed members of the public.
* Good IT knowledge in Word, Excel, and Outlook.
* Good numeracy and literacy skills.
* Good administration and organisational skills.
* Previous customer-facing experience in difficult situations.
* Flexible approach to working hours and duties.
* Able to work independently and as part of a team.
* Evidence of good timekeeping, honesty with a confident and ambitious manner.
* Ability to cope with new and changing demands.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
£24,071 to £25,674 a year pro rata.
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