Job reference: AD8 Tool Hire Manager Builders Merchants Worcestershire £40 – 45,000 Monday to Friday 07:00 – 17:00 Alternate Saturdays 08:00 - 12:00 Are you ready to join a team that values your skills and ambition? Become a vital part of the UK’s largest independent Builders Merchant and thrive in a role where your efforts make a real difference. The Role As a Tool Hire Supervisor, you’ll be the driving force behind the Tool Hire department. You’ll oversee daily operations, build strong customer relationships, and ensure the smooth and profitable running of the service. With your guidance, the team will deliver exceptional customer experiences while achieving branch sales and profit targets. Key Responsibilities • Build and maintain profitable customer relationships while resolving issues efficiently. • Process sales orders and delivery schedules promptly and accurately. • Advise customers on trading terms, account information, and credit levels. • Support company initiatives and continuously enhance the customer experience. • Keep up to date with market trends and contribute to sales growth plans. • Ensure stock is well-managed, and all hire areas are clean, tidy, and safe. • Safeguard company assets, including cash and stock. • Manage the purchasing of spare parts and conduct stock takes. • Adhere to Health & Safety guidelines, ensuring all team members are trained and compliant. • Inspire, supervise, and support the team to meet branch goals. • Foster a culture of performance, safety, and colleague engagement. • Communicate company plans, goals, and individual objectives effectively. • Stay informed about products, regulations, and trends in the market. • Identify opportunities to develop and enhance the hire range. What You’ll Need • A full, clean driving license (C1E and BE preferred). • Strong knowledge of Health & Safety legislation. • Excellent customer service skills and a proactive, team-oriented attitude. • Good organizational skills and the ability to work independently. Desirable: • GCSEs (or equivalent) in Maths and English. • Forklift license. • Experience in sales or customer-focused roles. What’s on offer? • Competitive pay and a generous bonus scheme. • Substantial staff discounts and Perkbox offers. • Training and career development opportunities. • Enhanced maternity and paternity leave. • Contributory pension scheme and financial planning support. • Cycle-to-work scheme and free parking. • A holiday scheme that rewards loyalty. • Comprehensive employee assistance and mental health support. Working hours: Monday to Friday, with alternate Saturday mornings. Be a part of an award-winning team and make your mark in a fast-paced, customer-focused environment. If you feel that you may be the right person for this exciting opportunity, please send your CV and we will contact you to discuss in further detail. All applications are dealt with in the strictest of confidence. Rhodium Consulting Ltd is a niche recruitment consultancy specialising in wholesalers, merchants and distributors within the building products sector. We strive to be the industry leader in delivering the highest calibre of candidates to our client companies, whilst enhancing the careers of our candidates