Complaints and Access to Information Coordinator
Temporary ongoing
£17.09 per hour Umbrella
Office based
35 hours per week
The post holder will work as part of a team to co-ordinate and manage members' enquiries and complaints.
Main Responsibilities:
1. Register, allocate and monitor complaints and review MEQs to ensure that they are classified correctly and responded to within relevant time scales.
2. Responsible for data integrity and ensure the accurate inputting of data, providing weekly reports on open cases to monitor progress and ensure responses are sent in time.
3. Be the central point of contact for residents who have complaints, ensuring their concerns are acknowledged, documented, and addressed effectively.
4. Handle complaints in a professional, fair, and courteous manner in accordance with relevant regulations and organisational policies.
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