Senior Manager, Digital Product - App and Gen AI
Job Details
Salary: Competitive per annum
Hours: 37.5 per week, Monday to Friday
Location: Flexible working with up to 3 days a week in our VHQ, Crawley
Contract: Permanent
Closing Date: 22nd November 2024
In a nutshell
At Virgin Atlantic (VA), we believe in every individual's potential to conquer the world, and our vision is to become the most beloved travel company. As we embark on an exhilarating new chapter, we are channelling our entrepreneurial spirit and innovative mindset to challenge the status quo. Drive the innovation of Virgin Atlantic's next-gen digital experience by harmonizing state-of-the-art technology and the airline's renowned customer service. This position spearheads the realization of this vision, utilizing critical thinking and a profound understanding of new technologies to reshape customer interactions with Virgin Atlantic.
Responsibilities
Responsible for leading the vision, strategy, and execution of Virgin Atlantic's new customer app and the development of a groundbreaking GenAI concierge platform. Define product roadmap and lead development of digital products. Manage cross-functional team to exceed customer expectations and deliver business value.
Day to day
Lead and manage the development and implementation of our digital product strategy.
Collaborate with cross-functional teams to ensure flawless execution of digital initiatives.
Determine and prioritize product features based on customer feedback and market trends.
Coordinate all stages of the product lifecycle, from concept to launch, ensuring strict adherence to timelines and budgets.
Build and sustain relationships with collaborators, customers, partners, and team members to effectively implement product improvements.
Analyse and report on product performance, using insights to drive continuous improvement.
Set a clear product vision and strategy for the Customer App and GenAI through a robust understanding of customer data and market context.
Translate this vision into customer and business value and build a case for investment.
Establish measurable goals and performance indicators to measure progress.
Communicate this vision across the business, driving advocacy for the ambition at all levels of the organization.
About you
Considerable experience in Digital Product setting clear vision, strategy, leading backlog prioritization, and delivering clear value to customers and business.
Direct experience developing and delivering value from Native Apps across iOS and Android.
Strong understanding of GenAI.
Strong competence in understanding business dynamics and the ability to develop compelling arguments that prioritize customer needs and manage digital budgets effectively.
Expertise in Customer & Data Analytics.
Proven expertise in leading large cross-functional teams in an agile delivery environment.
Remarkable leadership and interpersonal skills, adept at managing and developing a diverse team and promoting a collaborative culture.
Strong customer management skills, experience managing customers in intricate organizations including the Leadership team.
Experience working with a dedicated/membership program.
Be yourself
Our customers come from all walks of life and so do our colleagues. That's why we're proud to be an equal opportunity employer and actively encourage applications from all backgrounds. At Virgin Atlantic, we believe everyone can take on the world - no matter your age, gender, gender identity, gender expression, ethnicity, sexual orientation, disabilities, religion, or beliefs. We celebrate difference and everything that makes our colleagues unique by upholding an inclusive environment in which we can all thrive.
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