Company: Marsh
Description:
We are seeking a talented individual to join our Bowring Marsh team at Marsh. This role will be based in Norwich. This is a hybrid role that has a requirement of working at least three days a week in the office.
Fantastic opportunity for an Insurance Operations Analyst to support our Bowring Marsh (BM) business based in our Norwich office.
This role would suit either a Graduate/College Leaver looking to start a career within Insurance or an experienced Administrator with good attention to detail and time management skills, looking for a unique new opportunity within a niche market working for a market leader. The Insurance Operations Analyst will work with a small team of three colleagues in Norwich but a wider team of 60 based offshore in India.
We will rely on you to:
* Work on various tasks such as processing invoices and preparing Insurance documents for onward delivery to our clients.
* Oversee settlement of premium to Underwriters.
* Manage and prioritize own workload to meet individual SLA, KPI and Quality targets.
* Connect with our broker colleagues to ensure efficient workflow and processing.
* Work closely with our offshore teams as one team.
* Support offshore colleagues with workflow and assistance where required.
* Ensure the quality delivery of services and full compliance with quality and operational standards.
* Be open to change and contribute to the Continuous improvement journey.
* Build and maintain strong working relationships with internal and external stakeholders and maintain an awareness of the customer’s business and insurance needs.
What you need to have:
* Excellent organisational skills and attention to detail with the ability to manage multiple tasks simultaneously.
* Proficiency in Microsoft Office Applications.
* Strong written and verbal communication skills.
* Solid numeracy skills.
* The ability to embrace change.
* The ability to build, manage and develop relationships.
* Comfortable with volume/fast-paced environment.
What makes you stand out:
* Previous Insurance/Broking or client-focused role.
* Strong relationship skills.
Why join our team:
* We help you be your best through professional development opportunities, interesting work, and supportive leaders.
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities.
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
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