Service Manager - £50-55K - Chorley (Hybrid role)
My client is looking for a Service Manager to join and lead our Managed Service support desk. This role requires an individual with previous experience managing a support team within an IT MSP. In this role you will ensure 1st, 2nd & 3rd line engineers deliver exceptional customer experience.
Duties & Responsibilities
1. Team Management: Manage 1st, 2nd & 3rd line team.
2. Service Delivery: Ensure our support teams consistently exceed customer expectations, maintain high satisfaction levels, and meet or surpass agreed service level agreements.
3. Service Level Agreements: Monitor & report on agreed SLAs.
4. Client Onboarding: Collaborate with Sales & Project Delivery to ensure a smooth transition for new customers, providing clear communication.
Skills & Knowledge
Essential:
1. MSP Management Experience.
2. Solid Technical background.
3. Strong commitment to deliver exceptional customer service.
4. Ability to adapt to changing and evolving technologies and processes.
5. ITIL Certification, Microsoft 365 or Azure Certifications.
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