Job summary Please note, we will only advertise this vacancy until we have a satisfactory number of applicants, so if you are interested in coming to work with us, make sure you apply early. The Human Resources department within Yorkshire Ambulance Service NHS Trust have an exciting opportunity for enthusiastic and customer focused individuals to join our team as an ER Services Assistant. Working within the People Strategy team you will play a key role in managing HR administrative processes across all Employee Relations functions, working in a timely manner to tight deadlines. Main duties of the job The successful candidate will be a team player who is approachable, has a can-do attitude, is proactive and can work on their own initiative. This role is a great opportunity for someone who is looking to develop and grow their HR career within a dynamic organisation. Having experience working within an administrative function providing notetaking support and diary management is essential, alongside having experience of using HR systems and resolving queries in a timely manner. Having a strong sense of customer care and inclusivity is essential as well as a willingness to commit to the core values of the Trust. Experience of working within the NHS and having knowledge of Agenda for Change Terms and Conditions is desirable. Interested in joining our team? If you feel you meet the criteria we would really like to hear from you. About us Yorkshire Ambulance Service (YAS) NHS Trust geographically covers nearly 6,000 square miles of varied terrain, from isolated moors and dales to urban areas, coastline and inner cities. We serve a population of over five million people across Yorkshire and the Humber and strive to ensure that patients receive the right response to their care needs as quickly as possible, wherever they live. We employ more than 7,100 staff, who together with over 1,300 volunteers, enable us to provide a vital 24-hour, seven-days-a-week, emergency and healthcare service. Our ambition is to be an employer of choice, and we are continuously working across our partnership to improve our collective offer to staff in areas like health and wellbeing, benefits and flexible working incl. hybrid working. Benefits:o Flexible working including part-time hours, job shares and flexible hours, agile working (role dependant)o 27 days annual leave, increasing to 33 with service.o Contributory Pension.o NHS Discounts including shops, restaurants, gyms etc.o Car lease and other salary sacrifice schemes.o Dedicated employee assistance and counselling service.o Opportunities for research participation, career progression and ongoing development.o Well respected, committed and supported staff networks for our workforce. Check out our YAS One Team Simulation https://www.nwyhelearning.nhs.uk/elearning/yorksandhumber/yas/yasoneteam/index.html Date posted 27 January 2025 Pay scheme Agenda for change Band Band 3 Salary £24,071 to £25,674 a year Per annum Contract Permanent Working pattern Full-time, Part-time, Flexible working Reference number 174-ERSA-240125 Job locations YAS Headquarters Brindley Way Wakefield WF2 0XQ Job description Job responsibilities Working as part of a busy and productive team, the post holder will provide advice and guidance to staff and managers on basic HR queries, signposting to the relevant policy as appropriate and escalating matters which are complex or sensitive. The successful candidate will provide administration support to the Employee Relations team as required, particularly in support of ER casework, such as coordinating formal hearings and taking minutes at fact find meetings, panel hearings, and appeal hearings, ensuring that notes are transcribed, approved, and disseminated on a timely basis. The subject of such cases is often highly contentious and can be emotive. The postholder will be responsible for updating and maintaining ER Case Tracking software, and manipulating data to produce workforce reports for the HR team. The successful candidate would be responsible for organising and supporting job evaluation panels. Job description Job responsibilities Working as part of a busy and productive team, the post holder will provide advice and guidance to staff and managers on basic HR queries, signposting to the relevant policy as appropriate and escalating matters which are complex or sensitive. The successful candidate will provide administration support to the Employee Relations team as required, particularly in support of ER casework, such as coordinating formal hearings and taking minutes at fact find meetings, panel hearings, and appeal hearings, ensuring that notes are transcribed, approved, and disseminated on a timely basis. The subject of such cases is often highly contentious and can be emotive. The postholder will be responsible for updating and maintaining ER Case Tracking software, and manipulating data to produce workforce reports for the HR team. The successful candidate would be responsible for organising and supporting job evaluation panels. Person Specification Skills/Competencies Essential Have the ability to exercise initiative Advanced keyboard skills - a high degree of accuracy and speed required in all tasks Able to work effectively as part of a team Good standard of IT literacy including working knowledge of databases and Microsoft office package Ability to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives. Experience Essential Experience of working in a fast paced office environment, working to deadlines Demonstrable experience working in a HR environment, including ER Experience of using HR information systems Experience of handling confidential information Desirable Experience of working within the NHS and knowledge of Agenda for Change T&Cs Qualifications/Knowledge Essential Educated to GCSE standard or equivalent (e.g. 5 GCSEs grade A - C including Maths and English) Evidence of Continuing Professional Development Level 3 NVQ Diploma in a related subject (HR/Administration), or equivalent experience Person Specification Skills/Competencies Essential Have the ability to exercise initiative Advanced keyboard skills - a high degree of accuracy and speed required in all tasks Able to work effectively as part of a team Good standard of IT literacy including working knowledge of databases and Microsoft office package Ability to prioritise tasks and to manage conflicting demands on time and resources, to deliver objectives. Experience Essential Experience of working in a fast paced office environment, working to deadlines Demonstrable experience working in a HR environment, including ER Experience of using HR information systems Experience of handling confidential information Desirable Experience of working within the NHS and knowledge of Agenda for Change T&Cs Qualifications/Knowledge Essential Educated to GCSE standard or equivalent (e.g. 5 GCSEs grade A - C including Maths and English) Evidence of Continuing Professional Development Level 3 NVQ Diploma in a related subject (HR/Administration), or equivalent experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name Yorkshire Ambulance Service NHS Trust Address YAS Headquarters Brindley Way Wakefield WF2 0XQ Employer's website https://www.yas.nhs.uk/ (Opens in a new tab)