Job Description - Consumer Services Administrator (Christmas Temp) (CUS00000013)
Description
Moose Toys is seeking a temporary Consumer Services Administrator to join our Team in Cornwall for the Christmas period.
About us:
Moose Toys exists to make kids superhappy. For this revolutionary brand, happiness lies at the heart of everything we do. Known for our trailblazing toy design, development and manufacturing, and strong commitment to the future of our planet, our toys are consistently recognised with global awards and accolades.
At Moose we Playful with a Purpose, and are committed to bringing the WOW to everything we do, but we’re also very serious about the important stuff: our people, our values and the planet:
* We're a family
* We dream Big
* We love Diversity
* We're always Learning
* We prioritise Wellbeing
* We give back in a big way
* We're serious about Sustainability
* We bring the Fun
We are Super proud to be recognised by Great Place To Work as being one of the:
* Consecutively recognised for being a UKS Best Workplace 2024, to include best workplaces for women and wellbeing.
* Not to mention all our fabulous global toy industry awards, most recently Innovative Toy of the Year for our Little Live Pets Mama Surprise, (TOTY) awards – otherwise known as the Oscars of the Toy Industry.
The Role
Workdays: Monday to Friday 09:00-17:00 +Hybrid +Flexi. Please note work over the Christmas period is required.
* Proactively manage and respond to our consumer enquiries in a timely manner thus building brand trust and loyalty.
* Respond to all enquiries with clarity, accuracy, respect and empathy and in line with agreed standards.
* Assess and escalate any potential safety concerns as appropriate.
* Ensure Freshdesk ticket data is accurately updated.
* Coordinate with line manager and global PMs to gain brand and product knowledge.
* Support the Warehouse Supervisor with the packing and despatch of replacement parts as and when required.
Experience & Qualifications
* Previous experience in an office-based customer service role
* Excellent customer service and communication skills
* Extremely IT literate (Email and Excel essential)
* Passionate, creative, organised, team player
* An understanding of consumer goods would be highly desirable
This is an exciting opportunity to join our friendly, innovative, and collaborative team. Full training and induction will ensure you have the very best ‘Flying Start’ to Moose Toys.
We are a family who prides ourselves on valuing team members. Offering a fun, energising, motivating environment with great benefits and recognition programs including:
* Our contracts are Monday to Friday, 37.5 hours per week
* Hybrid - We offer work from home 2 days a week (Wednesdays and Fridays) depending on business needs.
* We run a non-contractual flexi hours scheme whereby our core working hours are 10:00 – 15:00 (Monday to Friday). The additional hours are made up flexibly across the week.
* Wellbeing program
* Bring your pet to work days
* Lively social event calendar to include; beach BBQ’s, Ice cream vans, family friendly events and epic Christmas parties!
If this position sounds of interest, we’d love to hear from you! APPLY today!
Please submit your cover letter and CV to include details of your salary expectation and notice period.
Just like the wide range and variety of brands, Moose embraces diversity and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, age, national origin or on the basis of disability. If you require any assistance to be included in our process, please contact recruitment@Moosetoys.com, quoting the job title and reference number.
Visit our website or our LinkedIn Life Page for more information on our amazing brands and people.
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