We are currently supporting a Leighton Buzzard based company in recruiting for a Customer Service Executive to join their core team. Our client are one of the market leaders within their industry, and they are seeking an experianced candidate with a core background in customer service. Working Hours: 09:00 - 17:30, Monday to Friday, however, on Thursday's emergency calls will be taking from 07:30am to 09:00am. Location: Leighton Buzzard, however, Hybrid working is avaiable upon completion of probation (6-months). Duties: Take all telephone calls into the Company and general email enquires. Deal with these according to company procedures. Liaise with Service Management team/engineers/customers regarding service calls/activities. Send letters/information to our existing and potential customers. Ensure all breakdown calls are attended and resolved in accordance with company policy and in the appropriate manner for the Company ensuring minimum customer downtime. Manage liaison between technical support, engineer and customer. Update call out log as required. Make service bookings, as required, with customers. Co-ordinate the collection & checking of field service reports (FSRs) from engineers and chase up when necessary. Distribute electronic FSRs to customers. Co-ordinate/liaise with external contracting organisations regarding ongoing jobs etc in accordance with procedures. Administration support for engineering team Raise and send quotations for non-contract work. Obtain suppliers where needed, process orders in accordance with Company policy. Update and maintain Company records and information databases. Collate all FSRs into database on website. Ensure all MOT and services on Company vehicles are carried out at appropriate times and records updated. Ensure all services relating to the estates element of the Company buildings are managed and dealt with in accordance with Company policy. Confirm all preventative maintenance visits with customers in writing and any changes made throughout the year. Maintain service bookings records for UK and Belgium. Hotel and transport booking. PA support for Company Directors & assistance to Finance Manager. Raise customer invoices when requested. Assisting with Company’s ISO 9001 accreditation retention. Carry out research assignments re new suppliers/processes etc. Undertake Freedom of Information requests & update Company records. Assist with writing of marketing articles and purchase of advertising & PR material/products Issue engineer schedules Maintenance & design of Company records, Databases/spreadsheets etc. Assist with sales campaigns, exhibition organising & production of sales materials. Skills Required: Understanding & implementation of Company’s ethos of excellence in customer support. Excellent communication skills; both written and verbal. Attention to detail. Organisational skills; planning skills; analytical skills; critical thinking skills. Problem-solving skills. Computer skills. Multi-tasking abilities & Flexibility. Integrity, honesty, confidentiality.