About the role
Scattered around the country, each of our 316 cafes has its own unique charm, but they all rely on one thing: smooth operations and superb management. That's where you, as our Operations Manager step in.
Coming from a hospitality background, you know what great service looks like and how to deliver it. Using this experience as Operations Manager, you'll oversee a group of cafes within a designated region, focusing on four key areas: People, Customers, Operations and Finance. Your work will include supervising the implementation of best practices and complying with legal policies and procedures while meeting financial goals.
But more than management, this role is about growth and making every day a little better for customers and colleagues. That's why you'll identify and develop the skills of promising managers, guiding them to be their very best. Just as you support your team, we'll support you with opportunities for development, and access to everything you need to grow.
You will be responsible for
Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role's key responsibilities and measures:
1. Making sure all cafes within your region comply with health, safety, and food standards.
2. Driving improvement programmes to help underperforming cafes thrive.
3. Leading the Cafe Manager and their teams through training and mentoring.
4. Overseeing best practices to ensure quality service, legal compliance.
5. Monitoring the maintenance of cafes and equipment to protect assets and meet regulations.
6. Using your skills to find better ways of working for our customers and colleagues.
7. Helping us to achieve our business vision by collaborating with leadership teams.
8. Working with store and office teams to deliver plans and provide valuable feedback.
9. Conducting timely performance reviews to identify development or corrective actions.
10. Applying your financial acumen to boost revenue, minimise expenses and maintain
You will need
11. A background in hospitality.
12. Experience managing multiple sites.
13. A commitment to excellent customer service.
Personal
14. Confident using your initiative to improve ways of working.
15. Great people management skills.
16. Strong business acumen.
17. The ability to coach with an inclusive style.
18. Good at planning and keeping things organised.
19. Excellent communicator with a positive attitude and resilience.
What's in it for you
Alongside afantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren't limited to::
20. Colleague Clubcard after 3 months service - 10% increasing to 15% after every pay day for a four-day period, off most purchases at Tesco
21. Request flexible working from day one
22. Retirement savings plan
23. LifeAssurance
24. Access to free wellbeing services with a range of resources to support your mind, body, and life
25. An exclusive deals and discounts website saving you money on everyday purchases, treats for the family, eating out and utility bills for the home
26. Uniform provided and policies to support you for all of life's moments, big and small
27. Holiday starting at 28 days (Including Bank Holidays)
28. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here .
About us
With 316 cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a place to get on.
We are proud to have an inclusive culture at Tesco Cafe where everyone is welcome and truly feels able to be themselves. In our cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
We're proud to have been accredited as a Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .
On occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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About the role
\r\n \r\n Scattered around the country, each of our 316 cafes has its own unique charm, but they all rely on one thing: smooth operations and superb management. That's where you, as our Operations Manager step in.
\n\nComing from a hospitality background, you know what great service looks like and how to deliver it. Using this experience as Operations Manager, you'll oversee a group of cafes within a designated region, focusing on four key areas: People, Customers, Operations and Finance. Your work will include supervising the implementation of best practices and complying with legal policies and procedures while meeting financial goals.
\n\nBut more than management, this role is about growth and making every day a little better for customers and colleagues. That's why you'll identify and develop the skills of promising managers, guiding them to be their very best. Just as you support your team, we'll support you with opportunities for development, and access to everything you need to grow.
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You will be responsible for
\r\n \r\n Whilst specific responsibilities will be dependent upon the changing needs of Tesco as a business, the following provides an overview of the role's key responsibilities and measures:
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29. Making sure all cafes within your region comply with health, safety, and food standards.
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30. Driving improvement programmes to help underperforming cafes thrive.
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31. Leading the Cafe Manager and their teams through training and mentoring.
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32. Overseeing best practices to ensure quality service, legal compliance.
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38. Applying your financial acumen to boost revenue, minimise expenses and maintain
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You will need
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39. A background in hospitality.
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40. Experience managing multiple sites.
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41. A commitment to excellent customer service.
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42. Confident using your initiative to improve ways of working.
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43. Great people management skills.
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What's in it for you
\r\n \r\n Alongside afantastic work life balance, we offer excellent benefits that help make The Cafe a great place to work. These include but aren't limited to::
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49. Request flexible working from day one
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54. Uniform provided and policies to support you for all of life's moments, big and small
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55. Holiday starting at 28 days (Including Bank Holidays)
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56. Access to our colleague networks providing a space for colleagues to come together from a range of backgrounds. For more information about our colleague networks please click here .
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About us
\r\n \r\n With 316 cafes across the country and counting, our teams work closely to make sure that the customer experience is to the best standard and service; no two days are ever the same! Tesco Cafes are a great place to work, with a genuine family feel - truly a place to get on.
\n\nWe are proud to have an inclusive culture at Tesco Cafe where everyone is welcome and truly feels able to be themselves. In our cafes, we not only celebrate diversity, but we strive to create a workforce that reflects our customers not only here in the UK, but worldwide. Our aim is to attract and welcome a diverse range of applicants from all walks of life, offering many varying working patterns across our business and we would love to hear from you.
\n\nWe're proud to have been accredited as a Disability Confident Leader and we're committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here .
\n\nOn occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.
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