AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
The Facility Operations Center (FOC) in Amazon Data Services India Private Limited (ADSIPL) is looking for an individual with strong technical and leadership skills. The Facility Operations Center is responsible for 24X7 monitoring of the data center’s physical infrastructure and will serve as a facilitator for daily operational and/or emergency events, alarm correlation, along with scheduled preventive/upgrade change management in India. This team will ensure that the customer experience will meet reliability, availability and SLA criteria demanded by our customers.
Key job responsibilities
At Amazon, we're working to be the most customer-centric company on earth! Amazon is a place where builders can build. We hire the world's brightest minds and offer them an environment in which they can invent and innovate to improve the experience for our customers. If you'd like to help us build a place where you can find and buy anything online, this is the job for you.
The ideal candidate will need to have an understanding of data center IT Infrastructure and data center Facilities infrastructure and how the two entities co-exist. The successful candidate will be responsible for providing assistance and support to the onsite team in India.
The position will help ensure overall availability and reliability to meet or exceed defined service levels.
Qualified candidates must also have experience functioning in a large-scale data center and have demonstrated and displayed the ability to think outside of the box. This skill is essential, as the candidate will assist with aligning the Facility Operations Center with the larger objectives of other business and peer organizations.
You will need to play a role with growing the team to a standard of operational excellence in India.
If you are passionate about the Customer Experience; you think and act globally; and you want to contribute to the operational excellence of Amazon Data Centers, then this may be the challenge you’ve been looking for!
A day in the life
1. Monitors the global data center Amazon facilities infrastructure platform in India
2. Serves as a Point of Contact for internal and external teams
3. Assists with the development of communication and escalation protocols designed to improve the team’s performance
4. Contributes to outage post mortem analysis
5. Ensures records are updated in a timely manner
6. Assists with coordination and communication during emergency recovery efforts
7. Assists with the development of tools that will enhance the team’s performance
8. The ability to support a 24X7 environment in India (This is shift work which may require that you work weekends and holidays)
BASIC QUALIFICATIONS
- University/College level technical degree/diploma in Engineering or Computer Science
- Minimum of 2 years’ experience working in an operations, control/operations center environment.
- Strong verbal and written communication skills.
PREFERRED QUALIFICATIONS
- 2+ Years’ Electrical or Mechanical experience
- 2+ Years’ experience in Data Center Engineering/ Operations
- 2+ Years' experience working in a large-scale data center
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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