Job Title: SAP Sales and Cloud Service Architect
Company: HCL Technologies
Location: United Kingdom
Position Overview:
HCL Technologies is seeking an experienced SAP Sales and Service Cloud V2 Architect with a strong background in Customer Experience (CX) and the utilities industry. This role requires a visionary leader capable of transforming sales processes and enhancing cloud services to drive business growth and customer satisfaction.
Key Responsibilities:
1. SAP Sales & Service Cloud Architecture:
- Design and implement SAP solutions for sales processes and cloud services including sales automation, service management, analytics and reporting, customer engagement, CX integration, collaboration tools, customisation and extensibility.
- Lead end-to-end SAP architecture projects, ensuring alignment with business goals.
2. Customer Experience (CX) Enhancement:
- Leverage experience in CX to improve customer interactions and satisfaction.
- Design customer engagement strategies to foster better relationships and loyalty.
- SAP Sales & Service Cloud integration with S/4HANA and with another CX components.
- E2E business processes improvement based on SAP capabilities
3. Utilities Industry Expertise:
- Utilize knowledge of the utilities sector to tailor SAP solutions.
- Implement industry best practices to enhance operational efficiency.
4. Team Management:
- Lead cross-functional teams to deliver projects on time and within budget.
- Oversee project lifecycle, from requirements gathering to deployment and support.
5. Stakeholder Collaboration:
- Work closely with clients, business leaders, and IT teams to ensure successful project outcomes.
- Provide expert advice and recommendations to stakeholders.
6. Technical Leadership:
- Keep abreast of the latest SAP technologies and trends.
- Mentor junior team members and share insights on innovative solutions.
7. Pre-Sales Support:
- Assist in pre-sales activities, including solution demonstrations and proposal development.
- Identify opportunities for upselling and cross-selling to existing clients.
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field. A Master's degree is a plus.
- Extensive experience in SAP sales solutions and cloud services.
- Proven track record of working with Customer Experience (CX) platforms.
- Experience in the utilities industry is highly desired.
- Strong project management and leadership skills.
- Excellent communication and interpersonal abilities.
- Ability to travel as required.
What We Offer:
- Competitive salary package and benefits.
- Opportunities for career advancement.
- A dynamic and collaborative work environment.
- Access to latest technologies and training programs