Job Purpose
We are seeking a highly experienced individual who has an extensive knowledge in customer service and can provide our 5-Star front of house service delivery whilst maintaining a subtle, yet visible security presence.
This amazing opportunity operates on a Full Time contract working 12 hour shifts on a 6 on, 3 off (nights only).
At PROception we pride ourselves in offering an exemplary welcome to our clients, combining the three key disciplines of reception, concierge and security.
Key Responsibilities
* Be seen as a visible customer-focused professional by being proactive and greeting clients and visitors where possible
* Anticipate any action client requirements in a professional manner.
* Provide a consistently professional service at all times
* Issue visitor passes using the agreed sign-in and out policies and procedures
* Provide a high level of concierge services and have a wide knowledge of provisions within local and surrounding areas.
* Ensure all fire exits are kept clear. Health & Safety issues are reported
* Ensure all landlord contractors access it pre-authorised and in accordance with risk assessment/permit-to-work conditions
* Carry out building patrols where required
* Provide administrative support/incident report writing
* Ability and foresight to create a safe environment for all guests and visitors
* Maintain a high-security awareness at all times
* CCTV interaction where required
* Complete a full detailed handover at the end of each shift
* First Aid and Banksman training required
Person Specification
* Professional, highly driven, flexible, enthusiastic, proactive, self-motivated team player
* Holds a true passion for high standards of customer service delivery
* A keen interest and high level of systems/technology and computer skills would be an advantage
* Excellent interpersonal skills and the ability to interact with people at all levels
* Immaculate presentation
* Intuitive customer-related logic
* Ability to work independently with confidence, using own initiative as required
* Look for opportunities to enhance client/visitor experience
* Clear, concise and confident communication skills which are customer service orientated with a very keen eye for detail
* Confidence and common sense to access and utilize expert resources when making decisions
* Maintain and practice a high degree of confidentiality at all times
* Computer literate with good email etiquette. The use of concierge and Microsoft systems is an advantage.
* Have a high level of security awareness
* Valid SIA licence required
* 5 years of continuous work employment history without gaps and verifiable work history
What We Offer
* A highly competitive salary within the corporate sector
* CPD- Bespoke Training, Learning & Development opportunities
* Licence Upskill- where applicable
* Perk Box- Employee discount scheme
* Laundry service for tailored uniform
* Cycle to Work Scheme
* Social events and activities
* Pension scheme
* Employee mental health assistance helpline
* Recognition schemes including our employee of the month programme
* Employee Health Cash Plan for you and your dependants
If invited to an interview please provide the following forms of identification:
* SIA (if required)
* 3 x proof of ID (1 photographic)
* Right to Work