About Emma J Shipley
Emma J Shipley is a British luxury lifestyle brand known for imaginative, hand-drawn prints inspired by nature. We create home furnishings and accessories to spark the imagination.
Job Title: Business Operations Manager
About the Role
We are seeking a highly strategic Business Operations Manager to join our team. This person will work closely with the CEO to ensure operational excellence, oversee multiple key functions in the business, and drive both top and bottom line growth.
Key Responsibilities
* Establish internal and external processes to meet and exceed KPIs and general business performance
* Manage day-to-day supply chain and business operations, achieving KPIs through excellence in e-commerce, manufacturing, logistics, and customer service
* Partner with internal design team on packaging development and production
* Set environmental goals and be constantly looking to improve our carbon footprint
* Organise the operations side of external events such as Pop-Ups
* Plan and implement strategy to achieve wholesale targets
* Execute wholesale sales process from initial contact through to order confirmation and delivery
* Helping to set the team structure and hire for new roles as the company scales
* Oversee company operations and employee productivity, building a highly inclusive culture ensuring team members thrive and organisational outcomes are met
* Manage Customer Services team, dealing with escalations when required
* Provide timely, accurate and complete reports for the CEO
* Ensure that all staff receive appropriate training on job duties, corporate policies and applicable regulations
* Keep Company Handbook updated
* Ensure staff have suitable equipment, software and tools to perform their roles
* Ensure Health and Safety compliance
* Facilities Management
Requirements
* 5+ years of experience in either fashion, interiors, consumer products, or retail industries
* Experience in DTC / E-commerce based business
* At least 2 years in a management role in a high-growth organisation
* Supply chain and manufacturing experience
* Experience devising and implementing systems and processes
* Excellent data analysis skills including use of Excel to a high level
* A natural born leader. Understanding of personal leadership style and standard best practices
* Well-rounded solid experience in commercial innovation
* Proven background in scaling an inventory-based business
* Highly developed leadership skills with the ability to build, lead and develop a team
* Strong communication skills with the ability to clearly articulate needs as well as provide the team with a clear framework of the strategic priorities
* Working knowledge of the industry and brand landscape
* Excellent verbal, analytical, organisational, and written skills
* Experience working with a team in a fast-paced setting
* Interest in luxury design / interiors / and a passion for the Emma J Shipley brand
Perks
This role has the potential of equity options. Hybrid working with 3 days per week in our Shoreditch office. Seasonal shopping allowance plus discount on all EJS products. The chance to build something great with a creative, growing brand.