To support the effective delivery of all major repairs programs and investment projects by undertaking a wide range duties to ensure high levels of customer satisfaction.
Client Details
Our client is a housing association renowned for their work in the community and have a solid reputation in the construction sector.
Description
* Support the Investment Programme Manager and Project Leaders to deliver effective programmes of work that deliver excellent customer outcomes and engagement from the outset to completion.
* Contribute to the delivery of investment projects on time, within budget, to deliver exceptional levels of customer satisfaction.
* Utilise customer satisfaction to make recommendations for continuous improvements for the delivery of investment projects.
* Support the Investment Programme Manager to deliver an effective major adaptations programme to properties.
* Maintain effective records and information systems in support of project delivery, service planning, KPI's and benchmarking.
* Attend meetings of customer groups, investment panels and other stakeholders as necessary.
* Attend and contribute to contractor progress meetings, review contractors' performance and produce written reports and minutes as directed.
* Develop and maintain effective communication and collaborative relationships with customers, colleagues, key partners, contractors and community representatives.
* To be responsible for collating handover information from contractors and ensuring that this information is handed over to the Asset Manager in a timely manner to ensure that systems can be appropriately updated.
* Collate information and make recommendations for future asset programmes of work to ensure that warranties from investment works are upheld.
Profile
Appropriate academic qualification such as a HNC in Building Surveying / Construction or willingness to work towards is ideal.
Excellent verbal and written ability, strong presentation and interpersonal skills
Extensive experience of operating within an Assets team within a supporting role
Management of stakeholders (customers, contractors, consultants etc.)
Highly numerate and IT literate and able to promote this ethos throughout the team
Job Offer
* An hourly rate circa 22ph
* Opportunity to work on impactful projects in the Not For Profit sector
* A supportive and collaborative team environment
* Opportunities for career progression
* Based in the vibrant city of Manchester
* Possibility of contract extension
#J-18808-Ljbffr