Customer Service Team Leader
WF postcode area
Up to £30,000 per annum
Elevation Recruitment Group, Business support division are working with a busy and dynamic manufacturing company based in West Yorkshire, known for it’s innovative products and exceptional service. We are looking for a motivated and experienced Customer Service Team Leader to join the Customer Service team.
Job Description:
* Understand the full range of products in detail to a high level
* Assist with order processing, deal with amendments and any issues in terms of delays, faults etc.
* Hands on approach – deal with invoicing, PODs and delivery booking
* Lead, mentor, and develop a team of Customer Service Administrators
* Handle escalated customer inquiries and complaints, ensuring timely and effective resolution
* Monitor and evaluate team performance, providing regular feedback and conducting performance reviews
* Provide training and development opportunities for team members to enhance their skills and knowledge
* Use of ERP system
Qualifications:
1. Proven experience in a customer service leadership role in a busy environment
2. Strong problem-solving abilities with a customer-focused approach
3. Exceptional organisational and time management skills, with the ability to handle multiple tasks simultaneously
4. Proficiency in Microsoft Office and experience using an ERP system ide...