Company Description
At The Stepstone Group, we have a simple yet very important mission: The right job for everyone. Using our data, platform, and technology, we create opportunities for jobseekers and companies around the world to find a perfect match in fair and equitable way. With over 20 brands across 30+ countries, we strive for fair and unbiased hiring.
Join our team of 4,000+ employees and be part of reshaping the labour market and becoming the worlds leading job platform.
Job Description
Join our team and you'll be responsible for providing expert support in troubleshooting software issues, guiding users, and suggesting system improvements.
Working in the people department, you will ensure our systems run smoothly, empowering the entire company to operate efficiently and deliver on our mission.
You will play a vital role as we reimagine the labor market to make it work for everyone.
Your responsibilities:
1. First Line Support:Serve as the initial contact for People Systems queries, adhering to SLAs.
2. Troubleshooting and Issue Resolution:Investigate and resolve technical issues in collaboration with relevant teams.
3. Testing and Functionality Support:Support end-to-end testing and provide feedback on system performance.
4. Training and Documentation:Maintain and update training materials, and conduct traini...