At AQA, we’re committed to advancing education and we’re committed to our people. As the largest provider of academic qualifications in the UK, we mark over 10 million exam papers each year and it’s our people who make this happen. Content & Resource Producer 6 months Fixed Term Contract Guildford: £30,000 - £39,000 Hybrid working - Must live within a commutable distance Closing date - 6th November 2024 Want your great content creation expertise to make a big difference? We’re investing in growing our content creation team which sits within marketing and want to find exceptional people to help us inspire customers in a sector that’s set to evolve rapidly. AQA is the UK’s largest exam board and an education charity – investing any surplus we make back into education. We set more than half of all GCSE and A-level exams and are responsible for recognising the performance of millions of students – our content and resources really matter to our customer community. In this role, you will have the opportunity to make a difference planning, developing and executing top quality content and resource for exciting projects. These including sales collateral to attract new customers, onboarding resources to support and nurture as well as considering all content and resources that create our full customer offer. How can you bring our brand to life in a way that engage our customers, makes us the easiest to do business with and ultimately make us the exam board of choice? What's in it for you? You’ll be joining a fast paced, vibrant and friendly team. You'll work on a hybrid working model with contact days in the office being Wednesday and either Tuesday or Thursday, with the ability to pay up to 7% into your pension and employer contributions up to 11.5%, 25 days annual leave (rising with service) with Christmas leave on top, alongside a host of other wellbeing benefits including the Headspace App, Life assurance, PMI and Access to a Health Cash plan as well as a Cycle to Work scheme. What you’ll be doing. As AQA’s Content & Resource Producer, you will be responsible for developing, creating and managing content and teacher resources in a number of online and offline formats to support delivery of the content plan. Using your expertise in content development and management through the entire lifecycle when working with subject experts to create content that is fit for purpose and adheres to the quality framework. What you’ll need to succeed. Experience of developing, managing and delivering a content plan. Experience working with other teams to achieve project success as well as working independently with autonym. Experience of owning content development and creation for customers. Experience of copywriting, editing and copyright. Strong project management and planning skills to deliver multiple high priority projects. What next? This is your call to action Every application will receive a written response Pro22 Recruitment Agencies We have a preferred supplier list (PSL) in place. Unsolicited CVs will be treated as a gift. We will not be subject to or liable under your terms and conditions for agency fees. Full Job Description Summary Responsible for creating and managing content and teacher resources in a number of online and offline formats to support delivery of the content plan. The post holder will provide their expertise in content development and management through the entire lifecycle when working with subject experts to create content that is fit for purpose and adheres to the quality framework.Accountabilities Manage the content required to acquire, nurture and retain our customers as contained in the content plan, this includes the development, revision, repurposing and retirement of content. Work collaboratively to co-create content with subject experts, teaching practitioners and third‑parties to meet objectives and purpose, ensuring its designed with the user in mind and delivered on-time and to budget. Commission relevant internal and external subject experts and third-parties to develop, review and produce content. Work with colleagues in Assessment and Curriculum to review resources produced by approved third-parties to support a quality output and adherence to AQA policies. Work with relevant colleagues to provide information as required to support the effective process of managing associates, subject experts and third parties. Write and communicate effective briefs to ensure successful production of content. Support the Content and Resource Manager to effectively manage and coordinate the production of each piece of content to time, to quality and budget. Make suggestions for improvements in process and quality of outcome. Work collaboratively with colleagues to build knowledge and understanding of the subject matter, teaching environment, strategy and plan. Monitor the success of content produced to continuously learn and improve, and undertake personal development to learn from external best practice and developments. General accountabilities To comply with all AQA’s policies and other legislative requirements, including but not limited to HSE, Equal Opportunities and ISMS. Where business needs change, to undertake other responsibilities which are of a commensurate level outside the terms of this role profile. To utilise the available range of digital tools for communication, content creation and information processing in order to work effectively and efficiently. To maintain digital skills to meet business need. Additional information As the postholder may be visiting our customers, including schools and colleges, he or she is required to complete a Child Safeguarding Declaration in line with the AQA Child Protection Policy. Person profile Behaviours – holding the Customer at the heart of all we do A/I/P - Collaborative: works with others to achieve the organisation and team vision, contributing expertise and developing self and others to achieve excellence A/I/P - Innovative: challenges self and others to create solutions and strives for improved ways of working A/I/P - Empowered: understands individual part to play in achieving success; takes ownership and accepts accountability A/I/P - Positive: takes a flexible, forward looking, solutions focused approach A/I/P - Ambitious: Consistently aiming high and delivering for our customers Knowledge and Skills A/I/T/P -Copywriting for a range of mediums including web, social media, brochures and presentations A/I/T/P -Editorial skills to ensure the content is fit for purpose and meets quality standards A/I/P - An attention to detail to ensure the content meets quality standards I/P - Build and maintain relationships with internal and external subject experts I/P A/I/P - The ability to work collaboratively to co-create content A/I/P - The ability to write a clear brief to effectively communicate requirements A/I/P - Excellent written and verbal communication skills A/I/P - Organisational skills - the ability to deliver a number of activities to time and budget A/I/P - Prioritisation skills - the ability to manage multiple demands and make judgements A/I/P - The ability to performance manage internal and external parties to ensure requirements are met A/I/P - An ability to emphasise and understand the end-user and the context in which the content will be consumed A/I/P - A good understanding of a range of channels and platforms to support development of content that is fit for purpose with an emphasis on digital channels A/I/P - Creative and innovative - the ability to translate the proposition and strategic requirements to meet a number of desired customer experiences I/P - The ability to use Content Management Systems and other tools to support effective development and management of content (previous experience is a bonus) Core Competencies L1 - Customer service L1 - Developing and managing self L1 - Leadership L1 - Planning and organising L1 - Change management L3 - Effective communication L1 - Problem solving L1 - Commercial focus Qualifications and Experience A - Degree or equivalent qualification and/or equivalent work experience AQA’s Behaviour Framework which is assessed through the selection/probation process Assessment key (criteria to be assessed at the selection stage) A – application (it is essential to provide evidence on application for shortlisting purposes) I - interview T – test (or work sample) P – probation