IMT Resourcing Solutions provided pay range
This range is provided by IMT Resourcing Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Role: 3rd Line IT Support Engineer – Join a Leading MSP!
Location: Gloucester (Hybrid Working)
Salary: Up to £45,000
Are you a skilled 3rd Line Support Engineer looking for a role where your expertise will be valued, your development will be supported, and your impact will be recognised? My client is a forward-thinking Managed Service Provider that prioritises cybersecurity, innovation, and outstanding customer service.
Why Join?
* Work with cutting-edge cloud technologies across multiple vendors.
* Be part of a team that values collaboration, continuous learning, and professional growth.
* Enjoy a flexible working environment with a mix of home, office, and client site work.
* Competitive salary of £30,000 - £45,000, plus benefits including private healthcare, pension, and enhanced annual leave.
What You’ll Be Doing:
* Providing expert 3rd Line support, handling escalations from the service desk and troubleshooting complex technical issues.
* Identifying root causes of IT problems and implementing effective solutions.
* Working closely with clients, offering high-quality support both remotely and on-site.
* Assisting with IT project delivery, ensuring solutions are implemented efficiently and securely.
* Collaborating with senior engineers and project teams on IT transformation initiatives.
* Managing and maintaining cloud and on-premises infrastructure, including backups, security, and performance optimisation.
* Escalating issues to third-party vendors when necessary and liaising with their support teams.
* Producing high-quality technical documentation and sharing knowledge with colleagues to enhance team expertise.
* Maintaining the security of internal and client information systems, following best practices and compliance guidelines.
Key Skills & Experience Required:
* Strong experience with Windows Server (2016+), Microsoft 365 (Modern Workplace), Azure AD, Intune, and Autopilot.
* Proficiency in networking (LAN, WAN, firewalls, wireless networks), including troubleshooting and configuration.
* Experience with virtualisation (VMware/Hyper-V) and cloud platforms like Azure and AWS.
* Knowledge of ITIL best practices and cybersecurity fundamentals.
* Understanding of cloud migration strategies and hybrid cloud environments.
* Experience working in a managed services environment is desirable.
* Ability to diagnose and resolve performance, connectivity, and security issues efficiently.
* Strong documentation skills and ability to communicate technical solutions clearly.
* A proactive approach with a strong focus on customer service and problem-solving.
* Ongoing training and certifications to advance your career.
* Birthday leave, increasing annual leave with service, and death-in-service cover.
* Opportunities to work on diverse IT projects and cloud migrations.
Who You Are:
You’re a proactive and adaptable IT professional who thrives in a fast-paced, customer-focused environment. You enjoy problem-solving, take ownership of technical challenges, and are always looking to expand your expertise.
Recruiter: Callum Thompson
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology and Analyst
Industries
IT Services and IT Consulting, Information Services, and IT System Training and Support
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