Membership Customer Advisor
£23,000 + Excellent benefits + free car parking
This Membership Customer Service opportunity located in Cheadle offers a fantastic benefits package and an excellent place of work! The ideal candidate will have a positive and confident manner and be passionate about providing the best possible service.
Working Monday-Friday the company offers 26 days holiday (1 day for your birthday), gym membership, pension and fantastic opportunities for career progression.
Responsibilities:
1. To provide an excellent and responsive service to existing members, taking inbound calls and dealing with emails.
2. To update the membership database with call updates, changing details such as names and addresses.
3. Abiding by Data Protection, confirming customers' identity going through screening questions.
4. Take payments over the telephone and also via the online payment system.
5. Take ownership of member issues/queries and be proactive in ensuring that solutions are provided to ensure member satisfaction.
6. Ensure that all member queries are resolved in line with internal guidelines.
Your experience:
1. Experience in any customer service role - face-to-face or telephone.
2. Excellent communication skills.
3. Able to problem solve.
4. Passion for customer service.
If you feel this is the right role for you, please send your CV for an immediate conversation. The role is to start ASAP; however, they will wait for the ideal candidate if a 4-week notice has to be given.
Job Types: Full-time, Permanent
Pay: £23,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
#J-18808-Ljbffr