Membership Experience Host - Everlast Gyms - Blackburn
Be among the first 25 applicants.
Company Description:
Everlast Gyms is driven by the passion and ambition of our people. Their commitment to fitness and exceptional customer service sets us apart. We offer great company benefits, including:
* 20% discount across all facias
* Frasers 1000 bonus scheme
* Free Gym membership
* Monthly Frasers Champion - winners get double their salary for the month
* Opportunity to deliver personal training sessions
Job Description:
Main Duties and Responsibilities:
* Maximise every member and guest's experience in our club.
* Support the sales and retention of memberships through excellent customer service.
* Contribute to the cleaning and hygiene standards of the club as required.
* Act as a competent key holder of the club, covering shifts as needed.
* Maintain a good understanding of the membership software system.
* Stay updated with current Fitness Challenges, Class descriptions, and gym floor focus.
* Support the Fitness Manager with Gym Floor operations.
* Experience the products and services on offer.
* Ensure cleanliness of the facilities is always above expectations.
* Drive the secondary spend KPI targets.
* Competently handle member complaints and inform the relevant manager.
Qualifications:
Need to be:
* Outgoing with a positive mindset.
* Competent with administrative duties.
* Driven and ambitious with a desire to learn and develop.
* Willing to participate in learning and development opportunities.
* Able to take on operational key holder duties as required.
* Passionate about fitness, administration, and customer service.
* Flexible to work shifts and take on additional duties.
* Target-focused to support sales and retention efforts.
Additional Information:
For more about our brand, visit our LinkedIn page.
An opportunity like this at Frasers Group is for the fearless. The potential is massive, and the experience is unrivaled. To make the most of it, you need to embody our principles:
* Think without limits - Think fast, think fearlessly.
* Own it and back yourself - Own your role and results.
* Be relevant - Relevant to our people, partners, and planet.
Seniority Level: Entry level
Employment Type: Full-time
Job Function: Wellness and Fitness Services
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