About the role To lead and manage all aspects of the two man customer delivery operation and proposition (including installation services, fleet equipment and company assets) for a given John Lewis & Partners site. Ensuring the delivery of exceptional customer service to all John Lewis Customers through achieving or exceeding all relevant KPI's. At a glance Role Title: Section Manager, Customer Delivery Hub Position : This is a Permanent Position Location: Hill Barton Hours of Work: Full Time, 38 Hours. Working 5 days a week, PM shift 14:00 - 22:00 weekdays and 10:00 - 18:00 Saturdays. Salary: The expected starting rate for this role will £34,000, annual (based on experience) This role will attract a potential shift premium of 22.5% of base rate, this is an additional earning of £6,727.50 Annually About the role Our Section Manager will manage a team of Partners reporting directly to a site Operations manager. This is a great opportunity moving into the 2-Person Home Delivery Network. You will need to demonstrate flexibility in working hours in order to fulfil the customer proposition. This role has the duty manager. You will be required to be cross functional across all operational areas within the replace with Customer Delivery Hub including Warehouse and Administration Support and will be expected to act responsibly in line with Corporate Social Responsibility commitments and waste management for your department and site. The successful Section Manager will be responsible for: Ensuring operation adhere to all rules and regulations regarding legal compliance Delivering all operational KPIs in line with Partner, Customer, Profit and ensure compliance in line with all business wide metrics Prioritising workload in line with service level agreements to enable lead-times to be met for both internal and external customers Planning operational resource (daily/weekly) with Partners and agency Developing and maintaining relationships with operational teams to ensure communication channels remain effective Monitoring and analysing department KPIs to look for trends and opportunities to facilitate continuous improvement initiatives within the team Managing Driver requirements such as fuel cards and vehicle keys Ensuring daily communication with Transport, Administration, Warehouse Team Managing day to day running of the Transport office e.g. schedules, conference calls Essential skills you'll need Previous Management Experience Leadership skills (Ability to guide and encourage employees to achieve the Business Plans) Desirable skills you may have Warehouse management experience Knowledge of transport operations & legal compliance Home delivery experience Next Steps The application form consists of a CV upload followed by application questions. Please ensure you refresh the page each time you complete a task to ensure you complete everything that you need to in time. (If internal, check your Workday notifications and see further guidance on the PDW under "Internal application process"). Once you've submitted an application the next steps of the process, if successful, are likely to include a face to face interview at Hill Barton. You'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Please be aware that due to the nature and activities of this role, all successful candidates will have a DBS check carried out on them through a 3rd party registered body. For more details on DBS checks and what these entail, please visit the Government website We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore, we recommend that you apply early. For internal partners only - Please view the job outline below using your John Lewis email address: https://drive.google.com/file/d/1MMQf0DUAk6xAKft8-JZQ-rKREptMe6Dr/view External Applicants please see job outline attached to the bottom of the JLP Job posting for this role. About The Partnership We're the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We're not just employees, we're Partners, driven by our purpose to build a happier world. As we look to our future, there's never been a more exciting time to join us. We're ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose. As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect. We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we're free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective. As Partners, we make all the difference. And, we all own it. Important points to note: It's important to note that some of our roles are subject to pre-employment vetting. If required, you'll find out more about vetting throughout the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants. We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview. ADZN1_UKTJ