RKW is looking to appoint 2 new people into the role of Sales Support Administrator, working closely with the Sales Coordinators and Supervisors to ensure the smooth running of all processes required. The Administrator will be a key member of our team, responsible for efficiently managing post-sales activities, including processing returns, handling after-sales queries, managing commercial invoices, maintaining line form data, addressing telephone inquiries, collating images for customers, and resolving delivery discrepancies. We are seeking an organized and customer-oriented individual with excellent communication skills and a keen eye for detail. Responsibilities & Duties : Processing Returns – Receive and review return requests from customers. Ensure timely processing of returns while adhering to company policies. Coordinate with relevant departments to facilitate the return process. After-Sales Queries – Respond to customer inquiries related to post-sales issues. Provide exceptional customer service by addressing concerns and resolving problems. Collaborate with other teams to find solutions to customer issues. Commercial Invoices – Generate and manage commercial invoices for outgoing shipments. Verify invoice accuracy, including product details and pricing. Ensure invoices comply with legal and regulatory requirements. Line Form Data – Maintain accurate records of line form data related to product orders and shipments. Organize and update line form information as needed. Assist in data analysis and reporting as required. Telephone Calls – Answer incoming phone calls promptly and professionally. Direct calls to the appropriate department or individual. Document messages and relay important information to team members. Collating Images for Customers – Gather and organize images and documents as requested by customers. Ensure the timely delivery of requested materials to customers. Delivery Discrepancies – Investigate and resolve discrepancies related to product deliveries. Collaborate with logistics and warehouse teams to rectify issues. Document and report recurring delivery discrepancies for process improvement. Skills & Desirables : Proven experience in administrative roles, particularly in handling returns and post-sales inquiries. Proficient in using Microsoft Office Suite (Word, Excel, Outlook). Exceptional written and verbal communication skills. Strong attention to detail and accuracy. Ability to manage multiple tasks and prioritize effectively. Customer-focused with a friendly and professional demeanour. Adaptable and able to thrive in a fast-paced environment. Company Benefits : Salary uplift post-probation (6 months) 25 days' annual leave Bank Holidays Free parking on all sites Complimentary drinks Staff discount on all our products Employee Assistance Program Refer a Friend Scheme Training and development Annual bonus scheme If you feel you have the right background and experience to carry out this busy role, we look forward to hearing from you, please apply now Recruitmentrkwltd.com Notice to agencies. R K Wholesale Limited (the Company) will not accept unsolicited resumes from agencies, search firms, or independent agents for this available role. Resumes submitted without authorisation and valid signed agreement in place will become the sole property of the Company. Therefore, no fee will be payable should a candidate be hired as a result of an unsolicited agency, search firm or independent agent's referral.