Customer Service Supervisor - Hemel Hempstead Apply Now
Job Number: HCC26595
Location: Hemel Hempstead
Directorate: Resources
Salary Range: £26,835
Contract Type: Fixed Term
Full Time/Part Time: Full Time
Closing date: 22-Nov-2024
Job Title: Customer Service Supervisor - Hemel Hempstead
Starting Salary: £26,835
Hours: 37.0
Location: Hemel Hempstead
Contract Type: Fixed Term End Date 6 Months Maternity Cover - potentially 12 months
Directorate: Resources
About the team
This is an exciting opportunity to take on the role of being a Customer Service Supervisor at a busy library within a thriving community. As part of the local management team, you will be responsible for the delivery and promotion of all frontline services in Hemel Hempstead Library, ensuring high standards of customer service are maintained at all times.
About the role
As a Customer Service Supervisor, you will actively supervise a large public facing team, as well as the daily operations of the library. Responsibilities include managing staff appraisals, timetabling, training, and development.
About you
* Experience, or knowledge in, delivering a high level of customer service and resolving customer queries.
* Ability to successfully supervise a team, using collaboration and delegation to achieve aims.
* Excellent time management and organisational skills, managing workloads alongside supervisory responsibilities.
* Skills to support maintaining Health & Safety, Property, and training requirements in the workplace.
* Experience of working in a library.
* Able to promote a wide range of library services to all library customers.
* IT Skills.
To hear more about this opportunity please contact Sarah Watt or Ian Pattison on 0300 1234049 for an informal discussion about the role.
As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history and qualifications. We encourage you to include examples of where you have demonstrated the requirements in the advert/job profile.
Secondment
This position is open to secondments. If you work for HCC or any other Local Authority and would like to be considered as a Secondment contract, please complete the Secondment Form as part of your application. If you do not, your application will be considered as a Fixed Term Contract only.
Additional information
Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.
English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.
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