Summary
The role of Sales Qualifier is a brand-new role within an exciting business currently going through a significant transformation, that will ensure the business competes in the marketplace at the highest level.
Wage
£19,500 a year
Salary based on min wage of £10 per hour for 18-21 year old
Training course
Customer service specialist (level 3)
Hours
Monday to Friday 8.00am - 4.30pm.
40 hours a week
Possible start date
Monday 10 February
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Working alongside an additional Sales Qualifier, as well as the in-house lettings team, this vital role will work alongside experienced negotiators and marketers, ensuring all enquires are actioned and qualified, and that operational efficiencies are delivered within a core business unit, to ensure day-to-day business operations are able to run smoothly.
If you are looking for a basic 9-5, then this is not the place for you, but if you are looking to pursue a career within the exciting field of sales and lettings, have a genuine desire to learn from some of the best in the field, and build a career within a supporting and encouraging working environment - then step this way…
Responsibilities - Ensuring all leads are added to the Dynamics CRM system from multiple channels, including:
* Portals
* Website
* Social Media
* Inbound - phone
* Inbound - live chat
* Inbound - WhatsApp
* Inbound - email
Affiliates:
* Database
* Email
* WhatsApp
* Be the first line of contact from inbound calls
* Respond to Live Chat and live WhatsApp enquiries
* Follow an initial qualification process to ensure negotiators are dealing with the leads most likely to convert, including contacting enquiries via
Phone
Email
WhatsApp
* Ensure the integrity of lead quality is maintained to the highest standard and that all necessary information is recorded on a lead
* Feedback to marketing the most common questions/objections/pain points in weekly meetings
* Distribute qualified leads fairly to the negotiators to action
Personal attributes:
* Confident
* Ability to work independently
* A professional phone manner
* A fast learner
* Strong work ethic
* Desire to learn and progress
* Team player
* Great attention to detail
Where you’ll work
60 Oxford Street
Manchester
M1 5EE
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
PROFESSIONAL APPRENTICESHIPS LTD
Your training course
Customer service specialist (level 3)
Equal to A level
Course contents
* Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
* Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
* Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
* Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
* Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
* Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
* Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
* Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
* Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
* Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
* Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
* Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
* Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
* Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
* Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
* Service Improvement: Make recommendations based on your findings to enable improvement
* Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Your training plan
Customer Service Specialist Level 3.
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as communication skills, understanding the organisation and customer experience.
You will undertake the ground-breaking Professional Apprenticeships Customer Service Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded customer service professional. You will learn in detail about influencing skills, dealing with challenges, team working & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience