From 2023 - 2024
3,718 young people received advice and support
1,616 young people were supported by us during the year
1,034 young people lived in our 40+accommodation schemes
Up to 590 young people lived with us every night
87% of young people moved on from St Basils in a planned, positive way
Closing Date: Monday 24th March 2025
Job Title: Housing Management & Compliance Coordinator - FTC until 01.04.2026
Reports to: Youth Services Manager
Salary: Scale 6, Points 26-28, £26,229 - £27,982 per annum, pro rata
Hours of work: Full Time (37.5 hours per week)
Fixed Term Contract - 12 months
Key Responsibilities:
o To enable young people to sustain their tenancy and equip them in relation to taking responsibility for their property.
o To empower and show how to report repairs, keep property in an acceptable clean manner.
o To help maximize and retain young people’s income.
o To ensure voids meet lettable standards before letting, including cleaning and ensuring any necessary repairs are carried out.
o To enable young people to pay their rent and service charge.
o To assist young people in debt management or where necessary signpost them to specialist agencies to address these issues.
o To prepare a weekly report for the Manager detailing arrears triggered detailing the procedures and action taken.
o To take responsibility for safeguarding the welfare of young people.
o To collect and record rent and other payments in line with financial procedures.
o To inform support staff of any support needs or concerns you may have identified for young people.
o To assist young people with benefit claims, including assisting with completion and submission of claim forms and making telephone calls.
o To be responsible for arranging and conducting young people’s admissions visits to the service and the induction of new residents.
o To support and assist young people to maintain their accommodation to an acceptable standard.
o To undertake a range of administrative tasks such as recording payments, voids checklists, health and safety inspections, etc.,
o To support any future initiatives to support young people and also the organisation to maximize income.
o To work closely with support staff to deal with any breached of tenure in line with procedure/policy.
To be flexible by being available out of hours providing on call on a rota across several services to offer information, advice and guidance to colleagues, and where necessary provide emergency cover within projects.
Leading the Team:
o To contribute to the development of a cohesive and effective staff team.
o To contribute to the induction of, Progression Coaches, Housing Management Workers, House Keepers, Volunteers, Students and Trainees, including day to day supervision and performance management.
o To work as part of a team, providing cover for colleagues as required by the line manager and to participate in providing an on call system and duty cover. This will include working anti-social hours including weekends on a rota in order to be accessible to young people and to ensure necessary staff cover.
o Lead and contribute to team meetings
o Advise the management team of any concerns, changes or supplementary services needed
o To deputise in the absence of the Youth Services Manager as deemed appropriate
o To monitor service delivery and identity gaps or areas of improvement and provide detailed findings to the Youth Services Manager
o Be supportive and respectful to colleagues and management
QUALIFICATIONS:
Essential:
o Housing Management qualification
o NVQ 4 Advice & Guidance, Care or equivalent or working towards Youth Work, Social Work, or equivalent
ROLE EXPERIENCE:
Essential:
+ Working with young people in the following settings/Types of work – Youth Work, Residential or Social Work, Probation, Community Work, Education and Training, Housing.
Desirable:
* Working with volunteers/students