User Researcher
Department: RSD: Service Design
Employment Type: Permanent - Full Time
Location: Manchester, UK
Description
About us
We're Transform. We turn data and tech into competitive advantage and social impact for the world's most complex organisations, both public and private. Organisations like Toyota, the Cabinet Office, Transport for London, Public Health England, Historic Royal Palaces, HM Courts and Tribunal Service, Santander, Department for Education and Domino’s. We're not here to generate more business for ourselves. We're here to create startling, ambitious outcomes for clients - leaving them with the capabilities they need to take it from there. We love creating real change, making a big impact on people's lives, optimising services, driving business growth or realising social change. To do that, we built an inclusive, high-performance culture where the world's most talented people do the best work of their careers. That's what gets us out of bed every day. We hope you feel the same. We're part of the Next 15 group, a multi-national organisation spanning over 25 brands. Brands like ours, looking to stand out from the crowd as they deliver best in class work for their clients. Find out more at: www.transformUK.com
The Role:
Joining our experienced and passionate Research & Service Design team you will work across a variety of projects in both the public and private sector. You will have worked in a UX Research role and be driven to get your teeth into fascinating design challenges.
Key Responsibilities
You should be comfortable taking on user research tasks, through to visually articulating synthesised findings and sketching future service maps and journeys. If from more of a UX background you should feel at home with Figma or Illustrator and quickly mocking up a series of wireframes to help conceptualise, prototype and user test a new service design. No matter what background you’re joining us with you’ll have methods, tools and experiences to work across the 3 phases of our service design model: Discover, Design & Deliver. You should feel comfortable leading aspects of design thinking, helping the wider team members (including business analysts, content designers, web developers and delivery managers) contribute their insights and perspectives to help curate a holistic design response to any given task or design challenge. We’re looking for researchers who have a keenness to nurture or develop specialisms in their practice whether it be wireframing, sketching user flows, user research, interaction design, information architecture design, usability design or facilitating collaborative design. And maybe there’s something special that you could offer us: we’d love you to be an amazing freehand illustrator, video story-teller or motion graphic designer. You will have a passion about working within an Agile environment which will be led by individuals from the business and in partnership with our clients. You care passionately about representing users we design for. You’ll have an instinct for balancing clients’ needs with users’ needs, and you’ll be able to work with a diverse group of disciplines and perspectives.
Skills, Knowledge and Expertise
* Expertise and deep knowledge of service design, user research or UX tools and methodologies
* Demonstrable experience in user research techniques and analysis, e.g. interviews, contextual inquiry, customer journey analysis and mapping
* Articulating the strategic context of clients and reconciling user needs with strategic priorities
* Conceptualisation and proposition development supported by research
* Impact design and measurement
* Rich understanding of trends that demonstrate innovative and future facing applications of digital platforms and technologies to solve complex problems
* Stakeholder engagement
* Confident in presenting and explaining user needs to clients who may be unfamiliar with user-centred design
* Agile methodology & practice
* Developing new service propositions for clients
* Experience of applying user research within public sector and/or commercial settings
About us and our benefits
Our culture is built on:
* Being one team; looking out for each other as a team
* The world never stops changing and we’ll never stop learning
* Infinity & Beyond; we’re crazy ambitious, not afraid to fail along the way (it’s just falling with style)
* Integrity is everything; we’re honest with each other and with our clients
* Diversity is our superpower; everyone’s story is different, and we celebrate differences
* We’re all in; we take on tough, complex challenges with lots of moving parts and we’re committed to the work, our clients and each other
Our benefits include:
* Holiday entitlement, 28 days with the option to buy/sell up to 5 days
* Day off (on or in the week of) your birthday
* Pension eligibility, up to 5% matched contributions
* Private healthcare
* Life assurance
* Enhanced maternity and enhanced paternity and shared parental leave
* Cycle to work & electric car schemes
* Gym & retail discounts
* Regular social events/activities
* A range of other benefits from our flexible benefits package
At Transform we believe in a culture of inclusivity, we celebrate difference and believe that diversity makes our business more relevant, our work more meaningful and our people more empowered. We’re committed to equality of opportunity for all, and we actively seek applications from all ethnicities, orientations, beliefs, gender identities + those with neurodiverse traits and disabilities. We want you to have the best opportunity to show us who you are and what you can do. Please do let us know if you need any adjustments now or at any point in the recruitment process.
If this sounds like you, please get in touch to discuss in more detail.
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