Job Title:
Technical and Commercial Support Specialist
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About the Role:
This is a progressive role that requires technical and commercial support for global sales activity in various markets, including Oil and Gas, Chemical, Pharmaceutical, etc. The ideal candidate will provide assistance with enquiry handling, technical evaluation, proposal creation, customer support, and post-order contractual documentation.
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Key Responsibilities:
* Act as the primary point of contact for external sales teams, global representatives, and customers, responding to enquiries and technical clarifications for new unit sales.
* Evaluate clients' needs and create proposals, reviewing project specifications and generating comments/deviations.
* Attend pre-order technical and commercial clarification meetings with customers, as necessary.
* Raise contract documentation and support the order handover process to the Project Manager and Product Engineer.
* Communicate and build working relationships with external sales teams, global representatives, and customers.
* Operate within bid deadlines and contractual guidelines set down by the client.
* Liaise with other departments, as necessary, to ensure that contractual requirements are understood.
* Support training activity for external sales teams and global representatives.
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Requirements:
* Bachelor's Degree in Mechanical Engineering or equivalent.
* Strong interpersonal skills and good communication skills essential at all levels.
* Ability to prioritize a heavy and variable workload.
* A methodical approach with attention to detail.
* Highly organized and able to work under minimal supervision, capable of dealing with high-pressure situations.
* Competent with MS Office (Word, Excel, PowerPoint).
* Fluent in English language.
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Working Conditions:
The role is based on-site but may require travel to support external sales teams/global representatives and attend bid clarification meetings with customers.
Estimated Salary:
$60,000 - $80,000 per annum.