HR Services Specialist - Championing Exceptional Employee Experiences Location: Liverpool Are you passionate about delivering outstanding HR support that puts employees and stakeholders first? Do you thrive in a dynamic environment where no two days are the same? Join my client as a HR Services Specialist, where you'll play a pivotal role in shaping a growing business. What You'll Be Doing: In this role, you'll: Deliver Exceptional Service: Provide accurate and timely HR administrative support for onboarding, changes to employment, benefits, payroll processes, and offboarding. Be a Knowledge Leader: Act as the go-to expert in at least one HR service area, guiding and coaching team members while resolving escalated issues. Streamline Processes: Take the lead in identifying and implementing improvements to enhance service efficiency and quality. Collaborate & Innovate: Work closely with the wider People Services and HR teams to align services with business needs and contribute to our change journey. Ensure Compliance: Maintain accurate employee records while adhering to data protection laws and company policies. What We're Looking For: Essential Skills & Experience: A customer-first mindset with a strong understanding of the importance of a great employee experience. Solid knowledge of the full hire-to-retire lifecycle, including procedures and policies. A working knowledge of employment law to handle employee queries effectively. Experience as a subject matter expert, coaching others in HR processes. Proactive involvement in reviewing and improving HR processes. Strong organizational and time management skills to handle high volumes and tight deadlines. A solution-focused, "can-do" attitude with excellent communication skills (both written and verbal). Proficiency in Microsoft Office, particularly Excel and Word. Preferred Skills & Experience: Experience in a shared service environment. Familiarity with HR Information Systems and shared services tools such as case management, telephony, and electronic document management systems. (Oracle experience is a plus) What's in It for You? Be part of a forward-thinking, global company. Collaborate with a team that values innovation and continuous improvement. Opportunities to grow and develop within a supportive environment. Ready to Make a Difference? If you're ready to bring your HR expertise to a global stage and contribute to a people-focused service, contact Megan Hughes on //