Job summary
Associate Directorate Manager - Clinical Support ServicesBand 8A 12 months Fixed Term
We are seeking an experienced NHS Operational Administration Manager who is ready for an exciting career opportunity. The ideal candidate will have extensive experience and a demonstrable passion for managing large administrative workforces within both hospital and community settings.
The successful candidate will collaborate closely with the Directorate Manager and Divisional teams, providing compassionate and robust operational leadership. The post holder will oversee the operational management of delegated services within the directorate, ensuring effective leadership and promoting quality and performance improvement to achieve the highest standards of patient care.
The ideal candidate will have a minimum of 5 years managerial experience within an NHS setting. They must be capable of managing conflicting priorities and be adept at problem-solving at an operational level. They should have a proven track record in service, change, and people management, and demonstrate consistent achievement of set objectives, targets, and continuous performance improvement. A degree or equivalent experience in management is required, along with experience managing staff from diverse professional backgrounds and disciplines.
This position is a 12-month fixed term opportunity, with the possibility of expansion of the role and the contract becoming permanent at the end of the 12-month period.
Main duties of the job
Provides support to the Directorate Manager in the operational delivery and performance management of Urgent Care, Bed Bureau, Ward Administration & Community Administration services ensuring key targets and quality standards are maintained and sustained.
Development of Directorate teams, both clinical and non-clinical, to lead the patient journey improving processes and patient experience.
Manage all delegated administration and clerical staff within the Directorate.
Work in partnership with the Deputy Directorate Managers in order to ensure that the departments are adequately resourced in terms of staffing levels to maintain a 7 day service, ensuring that all shifts are fully covered. This requires flexibility and the ability to work weekends/out of hours if required.
Organise and plan own day to day workload or activities managing and prioritising in order to meet the demands of the job ensuring deadlines are adhered to and demonstrating effective time management. Be able to remain calm under pressure and able to problem solve.
Lead on a range of designated redesign projects to ultimately improve the efficiency and cost effectiveness of the Directorate.
Have knowledge and understanding in relation to pay and non-pay budgets, managing spend efficiently and effectively.
Contribute to the coordination and gathering of information for strategic investment proposals, business cases and options appraisals as and when required.
About us
This role will be working within the Clinical Support Services Division for Tameside and Glossop Integrated Care Organisation. The role will be responsible for operationally managing services that are based at the hospital and within community services with the requirement of the successful candidate working across various sites within Tameside.
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
1. Safety
2. Care
3. Respect
4. Communication
5. Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
Provision of support to the Directorate Manager in the operational delivery and performance management of Urgent Care, Bed Bureau, Ward Administration & Community Administration services ensuring key targets and quality standards are maintained and sustained.
Post holder will be responsible for the day to day management of a number of service initiatives, supporting clinical and non-clinical staff. The post holder will be expected to work independently to manage these services, in line with service requirements and local/national policies. In addition to the commissioned schemes of work there will be a requirement to undertake other ad hoc analysis requests and to undertake a range of projects and programmes as directed by the Directorate Manager for Clinical Support Services.
The post holder will be required to provide and receive complex, contentious and commercially sensitive information performance information, staff redundancy, disciplinaryhearings, personnel details, performance indicators and financial information and be able to use a range of different persuasive, motivational, negotiating skills in the pursuit of achieving desired outcomes and make sound decisions in line with Trust policies.
They will employ a problem-solving approach to service improvement in a multi-disciplinary environment. They will also possess a proven track record of enhancing performance and driving service transformation.
The post holder will develop long-term strategies and policies for transformational change and lead various workstreams to enhance service delivery.
Knowledge of pay and non-pay budgets is essential.
Participation in the First On Call managers rota may also be required.
The candidate should possess high emotional intelligence, strong and adaptable interpersonal skills, and emotional resilience.
PLEASE REFER TO THE JOB DESCRIPTION FOR A FULL LIST OF DUTIES.
Person Specification
Education & Qualifications
Essential
6. Education to Degree level or equivalent experience
7. High level of computer skills
Desirable
8. Education to Masters degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
9. Recognised post-graduate management quaIification or equivalent experience.
Knowledge
Essential
10. Knowledge of managing within an NHS healthcare setting
11. Experience as a senior manager within an NHS organisation with specialist knowledge of managing operational services
12. Understanding of potential service improvements in health care
13. Experience of dealing with or completing investigations and RCAs
14. Knowledge of NHS complaints and clinical incident reporting best practice
15. IT literate knowledge of Microsoft Office including Excel, Word, Outlook, and PowerPoint
16. Knowledge of administrative and business processes, tools and techniques
Desirable
17. Understands and is able to interpret national policy and translate to the local level
18. Up to date with relevant national guidance on NHS management issues
19. Good working knowledge and understanding of the role of corporate services, Estates Facilities and IT.
Experience
Essential
20. Previous experience of managing operational services and dealing with competing demands
21. Experience of dealing with difficult operational issues
22. Experience of working with multidisciplinary teams including clinical staff
23. Experience and commitment to quality, innovation, productivity and prevention
24. Staff & Budget Management experience
25. Experience of personal accountability for service delivery
26. Performance management and holding others to account
27. Experience of leading service improvement initiatives across a multidisciplinary team
28. Evidence of managing change.
29. Experience within a community setting
30. Project management/LEAN methodology
31. Business planning & development.
32. Experience of producing and formally presenting detailed information
33. Experience in literature review and preparation of evidence-based reports.
34. Prioritising and managing a workload
Desirable
35. Experience of partnership working
Skills and Abilities
Essential
36. Ability to work under pressure and to prioritise
37. Pro-active approach to problem solving
38. Excellent collaborative working skills and able to build strong relationships with clinical leaders and professional staff groups
39. Negotiation at high level as well as ability to persuade
40. Able to work flexibly in order to meet a wide variety of timescales