Technical Supervisor
Job ID: 172499
Posted: 19-Jun-2024
Service line: GWS Segment
Role type: Full-time
Areas of Interest: Facilities Management
Location(s): Dundee - Scotland - United Kingdom of Great Britain and Northern Ireland
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.
Our BT Workplace team provide a full range of building maintenance services to their 8,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops. We encourage new ways of working, driving innovation, whilst always living to our RISE values: Respect, Integrity, Service, Excellence.
The role: Technical Supervisor
The purpose of our Technical Supervisor is to be responsible for the technical performance of the contract, providing guidance to others on site and technical knowledge in mechanical and electrical systems to ensure appropriate and compliant solutions and efficient customer service delivery. The Supervisor will have knowledge in more than one skill or technology area – preferably mechanical, electrical and gas. This position requires an individual with good people, communication, and organisational skills.
This role will be part of a brand new purpose-built high-profile hub and will have an opportunity to put their own stamp on it.
Key Responsibilities:
* Responsible for ensuring compliance with Health, Safety, Environmental, Quality and COSHH laws or regulations to make certain that all company Health and Safety policies and procedures are adhered to.
* Lead and manage the day-to-day supervision of the FM colleagues including managing absence and planning cover.
* First point of escalation for all maintenance colleague’s day to day, supporting with recruitment, onboarding, training and ongoing performance management of the team.
* Deliver and coordinate team meetings and toolbox talks.
* Oversee all installations, maintenance, repairs, and upkeep of the facilities in line with contractual requirements.
* Management of subcontractors.
* Undertake tasks associated with colleagues during peak workloads and provide holiday and sickness cover.
* Responsible for statutory compliance for planned maintenance works.
* Completion of audits, ensuring all on-site documentation is current and complete.
* Be used to working under pressure, problem solve and to use their initiative when necessary.
* Confident in all aspects of electrical maintenance, fault finding and installation work.
* Contribute to the development of the maintenance budget and ensure compliance.
* Monitor inventory of materials and equipment.
* Coordinate and deliver small projects.
* Asset management and verification as required.
* Building PPM planners and job plans in line with SFG20 requirements.
* Management of building defects.
* Approve maintenance strategy including monthly reporting and KPI validation.
* Observe the site rules and maintain a smart appearance, leading by example at all times.
* Perform any other reasonable duties as requested by the Workplace Contract Manager and Technical Lead.
* Understand the operation of the building to maintain a positive on-site relationship with our customers.
* Assist in the preparation of emergency and contingency plans.
* Ability to measure, work to plans (method statements), read technical diagrams and communicate, present and report technical information as appropriate.
* Organisational skills and ability to prioritise workloads to ensure deadlines are met.
* Ensure that all issues are reported to the Contract Manager.
Person Specification:
* Communication – communicates clearly and concisely, ensuring understanding of all relevant information.
* Customer Awareness – responsive to customer needs and aims to deliver satisfaction.
* Teamwork - actively contributes to the team and strives to improve team effectiveness.
* Planning, Organising & Executing – able to understand priorities, plan and organise work.
* Risk Management – risk aware and applies necessary controls.
* Adaptability – responsive and open to changing circumstances.
* Drive for Excellence – aims to deliver a high standard of work.
* Self-Motivation and Development– confident in own ability and motivated to deliver.
* Innovative – willing to drive the innovation agenda within the Better Workplace Programme.
Our mission: To build a world-class business through exceptional service and exceptional people.
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