Operations Manager - Greenhous DAF Telford
Location: Greenhous DAF Telford, Haybrook, Halesfield 9
Working Hours: 8.30 am to 5.30 pm, Monday to Friday (40 hours per week, 1 hour for lunch unpaid).
A new opportunity has arisen to join the business as an Operations Manager at our DAF Telford site.
Key Responsibilities:
* Manage and coach the team to offer a first-class, flexible service to customers.
* Work closely with DAF aftersales department, ensuring their procedures are strictly adhered to.
* Take financial responsibility for profit and loss, and any arising queries.
* Build relationships with all customers based on trust and integrity.
* Key account management.
* Manage team effectively, ensuring the department is always adequately staffed and all issues are dealt with.
* Identify opportunities to grow business.
* Set objectives and targets to achieve continual improvement.
* Manage a team of technicians and Service advisors to deliver a first-class customer experience.
* Responsible for the Health & Safety and Quality standards at the site.
Minimum Requirements:
* Experience with DAF.
* Be organised, efficient and able to multi-task efficiently.
* Be flexible, energised and a team player.
* Previous experience in a similar role.
* Experience in the operational management of a HGV workshop.
* Knowledge of methods to monitor and improve workshop efficiency.
* Demonstrate knowledge of commercial vehicle maintenance requirements and standards.
In return we’ll offer:
* 30 days holiday including 8 bank holidays.
* Company sick pay, that increases with length of service.
* Pension with Greenhous contribution.
* Employee discounts on a range of products and services including holidays, days out and supermarket shops.
* Qualified Mental Health First Aiders.
* Free will writing service.
* Free mortgage advice service.
* On-site parking (Site Specific).
* TOTM Campaign (Period Positive Workplace).
Throughout the Greenhous Group, we are always looking for talented and ambitious people to join our ever-growing team.
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