We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School. We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone Employee Benefits: • Tronc / Service charge (Food & Beverage Departments only) • Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa • 20% discount on Fistral Spa & Gaia Spa treatments • 25% discount on food & beverage throughout the hotels and restaurants • 50% discount on bed & breakfast stays throughout the hotels • Friends & Family rates across the group • Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/ • Access to Wagestream - https://wagestream.com/en/ • Length of Service rewards Key Attributes Hotel Management experience Able to meet financial targets Ability to work under pressure Excellent grooming standards Willingness to develop team members and self Flexibility to respond to a range of different work situations Ability to work on your own or in teams Role & Responsibilities: Moderate responsibility for the management of hotel operations to assist Operations Manager and General Manager Assist with the coordination of all hotel operating departments with the Operations and General Manager plus communication and cooperation with all departments on a daily basis Deliver expected levels of performance and the consistency with which they are delivered. Target higher levels of guest satisfaction and repeat business. Maximise in house spend by all guests through all sales avenues. To ensure all complaints are minimised and handled professionally as in accordance with our policies. To maintain and enhance the reputation of the hotel and spa. To assist in building a strong, well-motivated, high performing team in each department. To supervise, motivate, train and recruit these teams in line with company policies and manuals. Maximise sales performance, marketing and revenue management working closely with management. Assist in effective control of budgets and staff costs. Assist in ensuring the physical property is well maintained with regular maintenance and improvement. Ensure compliance on fire, health and safety, environmental health etc Management Reporting Ensure high standards of financial and reporting diligence. Step in to cover Operations Manager and General Manager due to absence from business. All other duties as required.