We are a four star family hotel overlooking the famous Fistral Beach, home to Quiksilver Surf School.
We cater for family adventures, couples breaks or a friends surf trip, with facilities including childrens play areas, indoor swimming pool and a cinema - we have something for everyone!
Employee Benefits:
• Tronc / Service charge (Food & Beverage Departments only)
• Complimentary off peak gym & spa membership at Fistral Spa / Gaia Spa
• 20% discount on Fistral Spa & Gaia Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group
• Access to 360 Wellbeing - https://www.360-wellbeing.co.uk/
• Access to Wagestream - https://wagestream.com/en/
• Length of Service rewards
Key Attributes
* Hotel Management experience
* Able to meet
financial targets
* Ability to work
under pressure
* Excellent
grooming standards
* Willingness to
develop team members and self
* Flexibility to
respond to a range of different work situations
* Ability to work
on your own or in teams
Role & Responsibilities:
* Moderate responsibility for the management of
hotel operations to assist Operations Manager and General Manager
* Assist with the coordination of all hotel
operating departments with the Operations and General Manager plus
communication and cooperation with all departments on a daily basis
* Deliver expected levels of performance and the
consistency with which they are delivered.
* Target higher levels of guest satisfaction
and repeat business.
* Maximise in house spend by all guests through all
sales avenues.
* To ensure all complaints are minimised and
handled professionally as in accordance with our policies.
* To maintain and enhance the reputation of the
hotel and spa.
* To assist in building a strong,
well-motivated, high performing team in each department.
* To supervise, motivate, train and recruit
these teams in line with company policies and manuals.
* Maximise sales performance, marketing and
revenue management working closely with management.
* Assist in effective control of budgets and
staff costs.
* Assist in ensuring the physical property is
well maintained with regular maintenance and improvement.
* Ensure compliance on fire, health and safety,
environmental health etc
* Management Reporting
* Ensure high standards of financial and
reporting diligence.
* Step in to cover Operations Manager and General
Manager due to absence from business.
* All other duties as required.