Join Pine Trees Hotel as our new Night Porter and experience the best of Scottish culture in the heart of Pitlochry. We invite you to help us create a traditional Coorie lifestyle that reflects the natural beauty and serenity of our surroundings. You will work with a fantastic team to deliver exceptional guest experiences, develop your skills, and bring your own ideas and creativity to the role.
Key Responsibilities:
* Greet guests with a friendly hello and a smile.
* Ensure seamless Guest Check in/out procedure, including payment processes.
* Provide accurate information to Guests regarding the local area and Hotel facilities and services.
* Answer phone calls and emails.
* Create brilliant customer service and a friendly environment to promote guest loyalty.
* Carry out security walks and general hotel security.
* Deal with guest complaints, questions, or issues.
* Deal with Reactive maintenance issues during the night along with emergencies and fire evacuations.
* Serve drinks after the bar staff have finished shift and provide room service when required.
* General cleaning duties throughout the night and set up the restaurant for breakfast.
* Any other reasonable task set by the General Manager or Duty Manager.
Benefits:
* 20.5 days holiday based on 4 on 4 off shift pattern.
* Training and development from day one.
* Employee events and celebrations.
* Inhouse company interactive employee communication APP.
* Healthy meals to enjoy while you're working.
* Access to an external Employee Assistance Programme.
* Financial Wellbeing App Wagestream, allowing you the flexibility to get paid earlier than your normal monthly pay date.
* £200 referral bonus when your friends or family join the team.
What We Offer:
* Access to our discounts and wellbeing platform Treat Yourself Here, unlocking savings and experiences for you and your family.
* Involvement in our employee of the quarter and annual recognition schemes.
* Long service recognition.
* Probation pass and annual anniversary complimentary guest experience overnight stay and dinner for two.
* 50% discount in our restaurants.
* Cycle to Work Scheme.
* Discounted room rates for employees, friends, and family.
* Critical Illness & Life Assurance cover.
We ask of you:
* Deliver excellent standards.
* Use initiative.
* Be self-aware and able to evaluate your own work.
* Have a customer service attitude.
* Have the ability to multi-task and organise a variable workload.
* Provide excellent attention to detail.
* Hold a genuine desire to provide an exceptional guest experience.
We look forward to receiving your application for this role and welcoming you into our warm and friendly team and our haven within the Scottish Highlands.