Job Title: Quality Assurance Advisor
Location: Halifax (hybrid)
Salary: GBP 26,000 : GBP 29,000 DOE
Hours: Monday : Friday 9am : 5.30pm
Are you highly organised, proactive, and passionate about delivering exceptional quality? Our client is seeking a Quality Assurance Advisor to join the Operations team and play a crucial role in ensuring the highest standards for their clients.
In this hands:on role, you'll collaborate with team members at all levels and act as a key figure in maintaining and growing the company reputation as a trusted demand creation partner.
Responsibilities as a Quality Assurance Advisor:
: Review all submitted leads to ensure quality and accuracy.
: Update and maintain CRM systems with the latest information.
: Provide detailed feedback to Managers and Directors on risks and improvement areas.
: Identify and highlight strong calls for training and coaching purposes.
: Support the upskilling of new team members with training and constructive feedback.
: Attend client handover calls and manage lead acceptance processes, updating relevant teams as needed.
: Assist with calling and lead generation when required.
: Play an active role in onboarding and campaign setup to ensure clear understanding of objectives and lead criteria.
Skills as a Quality Assurance Advisor:
We're searching for someone who thrives in a dynamic environment and can balance structure with adaptability. The ideal candidate will:
: Be highly organised, professional, and approachable.
: Have excellent problem:solving and decision:making skills.
: Be motivational, with the ability to provide constructive coaching and feedback.
: Possess strong communication skills, both written and verbal.
: Be experienced in using CRM systems and have a strong grasp of Microsoft 365 tools.
: Be able to multitask effectively across multiple programs.
: Have an unflappable personality and be comfortable interacting with clients and internal teams.
This is an exciting opportunity to make a meaningful impact in a client:facing role where your contributions will directly influence the success of company campaigns. If you have a "get stuck in" attitude and a passion for delivering excellence, we'd love to hear from you
Apply today to be considered for this fantastic opportunity