Sales Administrator required to work within a fast-growing manufacturing business.
The role will be a key member of the Sales team supporting the sales team and providing an important link between the salesperson and our customers.
This role is often the first point of contact for customers, who may need assistance with new and existing orders; therefore, the ideal candidate for the role should be efficient and adaptable with good all-round administrative abilities.
Main Responsibilities and Duties
1. Serve customers as a primary contact, ensuring all customer concerns are being addressed including proposals, deliveries, repairs, quality, warranty claims, etc.
2. Answering the phones.
3. Creating quotes and processing new orders.
4. Helping customers with invoice queries.
5. Raising credit/refund applications when needed.
6. Updating/maintaining records in our CRM system, ensuring data accuracy and confidentiality.
7. Addressing and resolving customer complaints and issues, escalating when necessary.
8. Handling requests for information.
9. Working closely with other teams to ensure a seamless customer experience.
The right candidate must have:
1. Experience working as a sales administrator.
2. Confident communicator.
3. Experience with generating quotes to customers.
4. Computer literate.
5. Organised.
6. Attention to detail.
7. Personality to go above and beyond.
8. Ability to work under pressure.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
* Company pension.
Schedule:
* Monday to Friday.
Experience:
* Administration: 2 years (preferred).
Work Location: In person.
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