Summary
Join our dynamic hotel team as an Apprentice and gain hands-on experience in plumbing, electrical, HVAC, and general repairs while working alongside skilled professionals. If you're a problem solver with a can-do attitude and eager to learn, this is your chance to develop valuable trade skills in a fast-paced hospitality environment.
Wage
£20,000 a year
Competitive Salary + 28 days holiday including bank holidays
Training course
Property maintenance operative (level 2)
Hours
5 days a week including one day college attendance
40 hours a week
Possible start date
Thursday 1 May
Duration
2 years
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
Are you not done learning yet? We are thrilled to offer you the incredible opportunity to apply for an apprenticeship qualification with us. Get ready to unlock your potential and take your career to new heights! Our team can't wait to share more about this amazing chance during your interview.
Join our dynamic hotel team at London Marriott Hotel Grosvenor Square as a Maintenance Apprentice Technician Park Lane and gain hands-on experience in plumbing, electrical, HVAC, and general repairs while working alongside skilled professionals. If you're a problem solver with a can-do attitude and eager to learn, this is your chance to develop valuable trade skills in a fast-paced hospitality environment. We offer paid training, career growth opportunities, and a supportive team to help you succeed. Don’t miss this opportunity, apply today and start building your future in hotel maintenance.
Key roles and responsibilities:
* Respond and attend to guest repair requests. Communicate with guests/customers to resolve maintenance issues
* Perform preventative maintenance on tools and equipment, including cleaning and lubrication. Visually inspect tools, equipment, or machines
* Carry equipment (e.g., tools, radio). Identify, locate, and operate all shut-off valves for equipment. Maintain maintenance inventory and requisition parts and supplies as needed
* Record information for unfinished calls prior to shift change
* Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; and properly store flammable materials
* Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets
* Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation
* Ensure adherence to quality expectations and standards. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
* Speak with others using clear and professional language
* Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Move up and down stairs, service ramps, and/or ladders. Reach overhead and below the knees, including bending, twisting, pulling, and stooping
* Perform other reasonable job duties as requested by Supervisors
Where you’ll work
London Marriott Hotel Grosvenor Square
W1K 6JP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
BARKING AND DAGENHAM COLLEGE
Your training course
Property maintenance operative (level 2)
Equal to GCSE
Course contents
* Plan the sequence of work required to carry out routine property maintenance operations.
* Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
* Comply with statutory health and safety regulations and requirements.
* Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
* Comply with key regulatory and legislative requirements, including building regulations.
* Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
* Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
* Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
* Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
* Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
* Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
* Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
* Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
* Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
* Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
* Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
* Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
* Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
* Select and use technical literature and other sources of information and data to address property maintenance problems.
* Record and report information, using digital and written techniques.
* Inspect own work, ensuring it is delivered to the given specifications.
* Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
* Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
* Provide customer feedback whilst maintaining customer service.
* Escalates issues beyond their level of competence and authority.
* Plan the sequence of work required to carry out routine property maintenance operations.
* Identify and select the appropriate materials and components for property maintenance tasks, ensuring these are compliant with relevant regulatory requirements and manufacturer's specifications.
* Comply with statutory health and safety regulations and requirements.
* Comply with risk assessments, and organise the workplace, to safeguard themselves and the property.
* Comply with key regulatory and legislative requirements, including building regulations.
* Uses safe working practices when carrying out property maintenance tasks including the use of PPE, signage, barriers, access equipment and ensuring work area is prepared and reinstated.
* Select, and use work tools and equipment for property maintenance tasks, applying all safeguards, and ensuring the correct functioning of equipment.
* Safely isolate and secure electrical or electronic supplies prior to performing property maintenance operations.
* Apply and implement routine emergency system checks, testing and routine maintenance, identifying and reporting faults as required.
* Perform maintenance and repairs to plumbing systems, including fault identification, safe isolation of supply, replacing components and clearing blockages.
* Perform maintenance and repairs to external drainage systems, including clearing blockages and replacing components.
* Perform maintenance and repairs to environmental and energy management systems, including fault identification, safe isolation of supply, replacing components.
* Use carpentry and joinery skills to perform repairs to windows, doors and glazing units, and their associated fittings.
* Perform repairs to plastered surfaces, including surface preparation, fixing and mixing materials and compounds.
* Use painting and decorating skills to prepare surfaces for decoration, apply paint using brushes and rollers, and complete sealing activities using gun appliances.
* Perform tiling repairs, including setting out, surface preparation and cutting around obstacles.
* Perform flooring repairs, including setting out, surface preparation and cutting around obstacles.
* Perform planned, responsive or temporary repairs to buildings or their immediate surroundings, attending to minor defects within either masonry, roofing, fencing or railing, groundwork or landscaping.
* Select and use technical literature and other sources of information and data to address property maintenance problems.
* Record and report information, using digital and written techniques.
* Inspect own work, ensuring it is delivered to the given specifications.
* Comply with environmental regulations and procedures. Segregate resources for reuse, recycling and disposal.
* Use and adapt communication methods for different situations and when, working with colleagues and stakeholders, using industry terminology as appropriate.
* Provide customer feedback whilst maintaining customer service.
* Escalates issues beyond their level of competence and authority.
Your training plan
* Property Maintenance Operative Level 2 Apprenticeship Standard
* You will attend Barking & Dagenham College one day a week
Requirements
Desirable qualifications
GCSE in:
* English (grade 4/C)
* Maths (grade 4/C)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Analytical skills
* Logical
* Team working
* Initiative
* Patience
* Physical fitness
Other requirements
Can you make it to Park Lane and to Barking & Dagenham College? Please ensure you list all qualifications you have in order to be considered for this position