Contract Type: Casual agreement
Working Hours: As and when required
This vacancy requires an enhanced Adult workforce Disclosure and Barring Service (DBS) Check including a check on the Adult barred list.
Do you relish the opportunity to provide an outstanding service to our customers? Do you thrive in busy environments?
Do you hold a full, clean drivers’ licence and like to help people?
If you are looking for a job where you never know what is going to happen from one minute to the next, this could be the job for you. Attending customers' homes or sheltered schemes of Helpline customers that have fallen means no two days are the same.
You have an opportunity to join a committed and experienced monitoring and mobile response team that has been established for over 20 years, and we would welcome your application.
Our established team is highly regarded for its excellent customer service and willingness to go the extra mile for its customers. The Monitoring and Response Centre is based within Colchester City Centre.
Helpline delivers a telecare and falls response service to customers across Essex, providing aid and reassurance to elderly or vulnerable individuals 24 hours a day, 365 days a year.
The role involves, but is not limited to:
1. Answering Helpline calls
2. Responding to emergency alarm calls
3. Delivering help and support in the event of a mishap or sudden illness
4. Carrying out first aid and manual handling
5. Using a variety of lifting equipment and equipment installation
6. Carrying out demonstrations for new potential customers
7. Completing scheduled visits to existing customers
8. Participating in activities to gain new customers
Computer skills are required for this role, and the successful candidate will be able to complete administrative tasks and record information effectively. Monitoring & Response Officers have the use of Helpline vehicles during their shifts to attend response calls and visit people’s homes, and on a few occasions, you may be required to travel and work alone.
You need to have an understanding of the needs of vulnerable people, first aid skills, the ability to remain calm and make decisions in challenging situations, and be able to physically assist people needing help with their personal mobility.
Full training will be given for the successful candidate.
You must have a full clean driving licence.
Each shift will bring its own unique challenges, and you will need to remain calm under pressure, be compassionate, and be able to communicate effectively with a range of customers with diverse needs. You should also be willing to cover tasks within the wider Helpline business if required.
For this role, you could be asked to work various shifts, including weekends and bank holidays. The times of the shifts are:
1. Early: 0600 – 1400
2. Late: 1400 – 2200
3. Night: 2200 – 0600
If you would like an informal conversation regarding the role, please call one of the Monitoring & Response Service Managers:
• Nicola Cable on 07890 895088
• Helen Wigley on 07811 063978
For further information regarding this vacancy, please click here.
#J-18808-Ljbffr