As the Digital Platform Officer, you will lead on the operational management the ETF’s digital platforms and Learning Management Systems (LMS’s) ensuring these critical systems continuously evolve to meet strategic business and customer needs. ETF’s digital platforms facilitate the renewal and access for 23,000 members generating £2m annually and over 600,000 learners and visitors, critical in delivering against ETF’s contracts. Your profile: Strong experience of working within a complex digital environment comprising websites, digital platforms, learning management systems and SSO, including operational tasks, incident triage and resolution, platform security and user management. Ability to investigate, recommend, apply and document appropriate digital solutions, configurations, developments and improvements that meet business and customer needs, including managing development with digital suppliers and hands-on configuration and testing as required. Strong stakeholder management and communication skills with experience of working with senior stakeholders, requirements gathering, delivering training sessions and the ability to communicate technical concepts to non-technical audiences The successful candidate will have: Strong experience of working in a digital development environment including backlog prioritisation, Agile sprints, software development and release cycles and user acceptance testing (UAT). Ability to investigate, recommend, apply and document appropriate digital solutions, configurations, developments and improvements that meet business and customer needs, including managing development with digital suppliers and hands-on configuration and testing as required. Good understanding and working knowledge of digital platform maintenance and management principles, including platform security, platform integrations and data handling processes. Experience of managing digital supplier relationships including incident management and resolution, support tickets, platform updates Strong communication skills. Experience of working with senior stakeholders and ability to communicate technical concepts to non-technical audiences. If you would like to receive a full job description for this role, please click here. If you are an exceptional candidate who would like to make an impact and enjoy working in a vibrant and cooperative environment, we will welcome your application. Applicants should apply by submitting a CV and cover letter (2 pages maximum), outlining how you fulfil the requirements of the person specification. Information Starting Salary: £44,400 per annum to start, with service and performance related progression Contract type: Full-time and Fixed Term Contract Until 31 August 2026 Location: London, Victoria Deadline for applications: Midday 21 November 2024 ( ETF reserve the right to close this vacancy earlier than advertised date ). Benefits Generous holiday entitlement (30 days, excluding Bank Holidays) Pension Scheme (Employer 6% / Employee 2%) Life Assurance (4 x basic salary upon death) Employee Assistance Programme Staff Training & Development Work-life balance policies / Flexible Working / TOIL Volunteering leave - 5 days in total – 3 days paid, 2 days unpaid Generous sick pay beyond earn up to 15% when you shop at over 80 UK retailers Extras Discounts - great savings over 100 brands including, M&S, ASOS, Nike and many more Flu vaccine vouchers