Permanent Full time (37 hours per week) As our Lettings Assistant, you’ll play a key role helping people in Gloucestershire and the surrounding areas in the important journey of moving home and setting tenants up for success in their new home! Working with colleagues and our tenants and teams, you will provide effortless coordination and support throughout lettings journey - including the preparation, advertising and allocation of homes and supporting on the moving out process. What you’ll bring to our team Proactive and organised, you’ll work together with our teams and external partners to solve problems and ensure we set up our new tenants for success in their new home. You’ll ensure tenants feel listened to and help us provide a great customer experience. Drawing on your skills and experience, you’ll contribute to the development of processes and policies that help us achieve our business objectives and KPIs as well as improving our service. What we’re looking for Experience in lettings services and administration, good negotiation and persuasion skills. Provide administrative support to the successful installation of aids and adaptations within the Group’s homes. Willing to learn and develop your knowledge of the housing sector. Able to assist in the successful implementation of processes and systems to improve service delivery. A good written and verbal communicator that can communicate effectively with all stakeholders. Ability to work independently and manage your own workload effectively. Closing date: 6th May 2025