We are collaborating with a valued client to recruit a Customer Service Advisor for their Jeopardy Management team. Initially a temporary position, this role offers the potential for a long-term opportunity based on your performance and ability to meet the role's requirements. You will play a crucial part in managing a contract between our client and a third-party company supplying smart meters across the UK.
Role Overview:
As a Customer Service Advisor, you will ensure the efficient operation of up to 40 metering technicians within a specified region. Your key responsibilities will include monitoring work schedules, ensuring appointments are met on time, and identifying any at-risk appointments.
Key Duties and Responsibilities:
* Ensure all meter technicians sign on at the start of their allocated shifts. Contact
technicians if they do not sign on, and report any issues to the Jeopardy Team Leader.
* Build and maintain strong relationships with metering technicians and team members.
* Verify that all appointments have been logged daily from the technicians' Hand-Held Units
(HHUs).
* Prioritize and manage same-day appointments.
* Capture and update scheduling information in case of HHU failures.
* Redistribute appointments in case of unplanned technician absences, escalating to the
Jeopardy Team Leader if necessary.
Required Skills and Qualifications:
* Excellent communication skills and a professional telephone manner.
* Ability to quickly and ef...