Job Description
We are seeking a dedicated and enthusiastic Workflow Administrator to join the Workflow & Components team within our busy Customer Service Department. The priorities of this role are stock and inventory management, duties will include parts allocation, customer service, administration, inventory, and workflow support.
You will work as part of our Customer Service department assisting in the movement of watches through the repair system, from receipt to dispatch, delivering high levels of customer service. Attention to detail is vital for this role and as this job is system based, a good level of computer literacy is essential. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to our customers. This role is a 12 month fixed term contract, based on site in our beautiful new offices in Maidenhead.
Responsibilities
1. To identify and pick parts required for completion of repair.
2. To pick and dispatch parts orders.
3. Answer customer and retailer enquiries via email and phone.
4. To manage workflow and update repair statuses using SAP.
5. Proactive in researching and sourcing alternative parts and updating records.
6. Assist with our London Boutique parts enquiries.
7. Move stock around the business using the SAP system.
8. Unpack parts consignments and update SAP accordingly.