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Job Title: Trainee Service Desk Consultant
Location: Newcastle upon Tyne
Salary: £25k per year + bonus
Job type: Full Time, 12 Months Fixed Term
About The Role:
As a Trainee Service Desk Consultant within our TSG Academy, you will work within our Service Desk Team progressing through a structured training programme to become a technical expert. This position will run over a 12-month fixed term contract starting in May 2025.
Following the initial 12-month fixed term, and when successfully meeting all the relevant criteria, you will progress into a permanent Junior Service Desk Consultant role with a salary increase to £28k + bonus. As a Junior Service Desk Consultant, you will resolve 2nd line technical issues such as network and server issues, azure, end user, and back up issues, both over the telephone and face to face on-site at customers' premises.
This is a long-term customer facing role, with a development plan incorporating on the job training, industry recognised certifications, self-study and being mentored by some of our most highly skilled team members.
Who are we?
TSG (Technology Services Group) are a Managed IT Services provider supporting businesses UK wide with their technology solutions. As a Microsoft Partner we are committed to delivering excellence for our customers alongside investing in our colleagues to provide them with the knowledge and tools required to deliver great results.
Knowledge, Skills & Experience:
Previous experience in one of the following is essential:
* Service desk or internal IT environment
* Graduated, or recently studied within a relevant technical related degree, qualification or apprenticeship
* In addition to one of the above you must have some customer service experience
Application Criteria:
To be considered for this position we will require you to provide a certification for completion of at least one of the two exams below. This displays a basic understanding of Microsoft 365 Fundamentals or Microsoft Azure Fundamentals:
* MS-900: Exam MS-900: Microsoft 365 Fundamentals
* AZ-900: Exam AZ-900: Microsoft Azure Fundamentals
Benefits:
* 25 days annual leave + public holidays, rising with length of service
* Employee benefits trust
* Company bonus scheme
* Life assurance 4 x Salary
* Contributory pension scheme at 4% matched
* Healthcare and cash plan
* Electric vehicle salary sacrifice scheme
* Cycle to work scheme
* Perkbox discounts
* Employee assistance programme
* Paid CSR Days
* Company sick pay and income protection cover
* Enhanced Maternity and Paternity pay
* Employee recognition scheme
* Eyecare vouchers
* Discounted gym membership
* Long service rewards
If this sounds like the role for you, please apply today to be considered.
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